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Student Affairs

Making a Difference Takes More Than Great Ideas


Posted by Jon Sampson on 30 Mar 2011 / 5 Comments



How many times have you sat in a meeting where hundreds of great ideas are tossed around, but in the end, not much happens? In his book Making Ideas Happen, Scott Belsky repeats the adage that creativity (or productivity, progress in our projects, and growth in relationships) is 2% inspiration and 98% perspiration.

He examines this idea through a simple formula: Creativity x Action = Impact.

So someone who is incredibly creative (a perfect 100) but doesn’t translate those ideas into action has very little impact. (100 x 0 = 0)

But someone who’s marginally creative (a 50) and even marginally moves those projects forward (a 50 again!) can have an exponentially greater impact. (50 x 50 = 2,500!)

This has powerful implications for higher ed, where thinkers thrive and “vague-agendaed” meetings can creep up from every corner. We can have all the ideas in the world, but if we can’t move them into reality, we miss the point. Moving ideas to action takes practice. It takes systems. It takes a willingness to fail. In fact, we can count on some things failing.

In the ResLife world that changes how we look at events, projects, and even tactics for growing RAs. Try things. See what succeeds. Move forward and learn.

We need to go through quicker learning cycles, moving ideas to action.

One quick, incredibly simple example. I put together a “lessons from last year’s RAs” booklet this year – by emailing the RAs at the end of the year and requesting feedback. We just needed enough to fill it out. Is it perfect? No. But it’s much better than what we had before – nothing. And in the end, it was a useful, helpful piece that carried more credibility than some of our training sessions because it was from RAs to RAs.

What about you? How have you seen a bias toward action make a difference on campus? Where can it be more challenging?

Jon Sampson is a Program Coordinator and Residence Director at Azusa Pacific University.

Live Video Interview With The Cronk News Staff


Posted by The SA Team on 25 Mar 2011 / 0 Comment



The Cronk News Logo



Replay to be posted soon! Check back later please!

Friday, April 1 from 5:00pm – 6:00pm EST
Broadcasted over Vokle
Video Hashtag: #SA30

I sat down (virtually via Vokle) with the Cronk News Staff for a Live Video Interview in April.  The Cronk of Higher Education is an online faux-magazine founded by editor-in-chief, Leah Wescott, in June 2009 to provide critical and satirical analysis of the current events and daily routines at colleges and universities. (source: cronknews.com/about)

During the interview, I spoke with Leah Wescott, Brody Truce, and THE Irma Pelt about all the work they do with the Cronk, how it has grown in almost two years, and its impact on Student Affairs and Higher Education. It was great conversation and everyone involved had a great time!

To learn more about The Cronk of Higher Education , visit them at their website: http://www.cronknews.com

Bios:

Leah Wescott: Daughter of a school superintendent dad and a newspaper editor-in-chief mom (CronkNews was in her genetic code).  17 years as a higher ed practitioner at public, private, co-ed, single-gender, religious and independent colleges.  Taught full-time for 5 years.  Aggressive idealist

Brody Truce:  Full-time academic dean and curriculum guru; Part-time higher ed fashion critic; Experienced administrator; traditional college and hospital university environment; Hoping the Supreme Court will allow legal marriages between one man and one Microsoft Excel application.

Irma Pelt: Full-time student affairs practitioner; National and regional organizational leader and activist; Published author and editor.  Winner of 1956 Miss Teen America pageant

What questions do you have for Leah, Brody, or Irma? Please leave them in the comment section and I’ll try to incorporate it during the interview!

IF YOU’VE MISSED ANY OF MY LIVE VIDEO INTERVIEWS, CHECK THEM ALL OUT HERE. THANK YOU!

Twitter: My Relationship Builder


Posted by The SA Team on 22 Mar 2011 / 0 Comment



Picture of the Twitter bird and a birthday cake



This post is part of BSU’s BlogFest during the 2011 BSU Social Media Week festivities.   Today’s writing prompt: “What role does technology play to help or hinder relationships?”

Five years ago, Twitter was born, and I had no idea how much it would change my life, both professionally and personally. If you told me this two years ago when I first joined the Twitter community, I would have said you were crazy.  But as many of you know, Twitter as been a transformative force in my life and helped me build so many meaningful relationships I would have otherwise not been privileged to.

When I read the prompt, my answer depends on how you use “technology.”  It can hinder relationships if there is no balance with it in your life and I have certainly had my share of challenges in this area.  I rarely look at things as an “either / or”, I am more of a “both / and” type of thinker.  For a long time, I saw the use of technology, like Twitter, as either “on it” or “off it”, mainly because I did not fully understand it’s purpose in my life.  This caused a lot of unbalance and unnecessary stress, because like many things I do, I want to be the best at it so I can teach others with confidence (this comes from my parents.)  So I was on Twitter ALL THE TIME, to learn everything I could.  But recently, I have changed a bit, and embraced Twitter with a “both / and” approach.   Like my email and voicemail, I check in on Twitter when I have the chance and mainly to respond to mentions and DM’s, and to RT good content.  I no longer try to keep up with everything (because I simply can’t), knowing that my Twitter community will RT the good stuff anyway.  I have seen myself move further away from Facebook and frankly, would disconnect my account today, if it weren’t for the work I do in Higher Education to try and build learning communities.

As I think about Twitter as a relationship builder, it really matters how you spend your time there.  I love meeting new people, helping out where I can, and connecting them with others I know.  Those are big reason why I am on Twitter.  If you choose to be part of it, you may for a variety of reasons.  If you do, I have a few pieces of advice, especially for our Bridgewater State students:

1.  Have a purpose. Are you looking to network? Meet new people? Grow current relationships?  Whatever it is, understand that Twitter is an INFORMATION NETWORK that can be social at times… it is NOT a social network by definition.  Thus, you must have a clear purpose to joining Twitter or you simply won’t get it.
2.  Fill in all your information, please. I see so many people / brands who don’t fill in their information, including a current/accurate picture, website (use your LinkedIn or Facebook URL if you don’t have your own site), and who they are / what they do.  How can I trust your content when I can’t read ANY info on you.  The first step in getting me to follow you is to have this information complete and accurate.
3. It takes time to build relationships. Be patient as you develop your online identity.  Listen more than you tweet initially, but when you feel comfortable, get to know your community members one tweet a time.

Technology has certainly been a relationship builder and it can be for you if you want it to be.  If your main technology is a mobile phone, laptop, iPad, etc., be mindful of how you use it and know that its OK to unplug once in a while.  I will certainly be doing more that this summer.

Happy fifth birthday Twitter :-)

What technology is your relationship builder or hinderer? What have been your habits and do you need to reevaluate how you use it?

South by Amazing: My 2011 SXSW Story


Posted by The SA Team on 18 Mar 2011 / 0 Comment



Post image for South by Amazing: My 2011 SXSW Story



(Before reading this post, if you want to know more about why I went to this conference and who sent me there, check out my previous SXSW post.  If you want to know more about SXSW’s history, read this.)

There is nothing I can write that will ever describe what I experienced at South by Southwest Interactive (SXSWi) in Austin, TX last week. Many of you have tweeted, emailed, etc. and asked what the experience was like so I hope this helps paint a clear picture of my time in south.

Build Up / Arrival to Austin
Leading up to last weekend, I spent some time reading the blogosphere for advice and an overall sense on what to expect.  This was the first time I would be at a conference outside of Higher Education and I was traveling by myself as well.  To help quell some nerves, I attended a “Boston in Austin” meetup to get to know some of the people who were headed down and to get their sense of what SXSW was all about. Everyone there was so gracious and nice, it gave me a glimpse of what was to come.

Arriving in Austin was a breeze. I was a little concerned because when your event has over 20,000 delegates, you might expect some hiccups, but not at SXSW! I got to my hotel, checked-in there, and was able to register at the Austin Convention Center and get my coveted SXSW badge without any problems.  Now, as many of you who have been to Higher Education conferences know, you typically will take your badge off at the end of the day before going out, but not there! At SXSW, it is common to wear your badge EVERYWHERE at night since it gets you into many of the bars, restaurants, and clubs hosting SXSW related events.  I put the badge on and began my SXSW adventure.

Unbelievable Networking Opportunities
I realized quickly why people paid the money to be here every year: power networking.  Deep down, I just couldn’t believe that everyone was going to be as nice to me as the folks in Boston were… but they were. Every single person I met was unbelievably nice, willing to chat, help, and be a connector.  It made perfect sense… you just never knew who you were talking to so you always had to have your best foot forward.  Everyone I talked to had an interest in Higher Education and were willing to listen, lend ideas, and connect me with those that could help and amplify our stories.  Where else could I have had one on one conversations with Meredith Artley, Managing Editor of CNN.com; Baratunde Thurston, Director of Digital at TheOnion.com; Pete Cashmore, CEO of Mashable.com; and Sean Ammirati, Chief Operating Officer of Read Write Web?  Oh, and for fun, I got to hang out with Romany Malco, and be in the same spaces with other stars like Rainn Wilson, Dane Cook, and Conan O’Brian just to name a few!

I also connected with some fantastic folks who work in Higher Education at an “EDU” meetup, at educational sessions, and at night while out and about.  Key folks I met were Cynde Fleagle from Penn State University; Sue Beckingham from the UK ; Ellie Lovell from University of Warwick, UK; Lori Packer from the University of Rochester; and John Hill and Leigh Graves Wolf from Michigan State University.  All were extremely insightful and gave me key insights that will help move some of my technology ideas forward in Student Affairs.

Of course, getting the Student Affairs community together at SXSW was amazing.  Meeting folks in person for the first time like Marlena Ballard, Pete Pereira, Lynne Ellison, Laura Lambeth, Laura Pasquini, Julie Larsen, and Brad Popiolek was not only fantastic, but also would have made Tom Krieglstein and Debra Sanborn proud knowing what they created in the Student Affairs Collaborative still growing strong at events outside of higher education!

Finally, spending some serious time with Rey Junco and Liz Gross was a major highlight. We shared perspectives on many things in Higher Education, technology, etc. I was inspired to hear about Liz’s research interests and know she has a great mentor in Rey as she goes through her doctoral journey.  It was a real treat to see Rey impress A LOT of people while he presented his research and findings. His work is instrumental in my work as a Higher Education administrator and practitioner.  As we continue to see shifts in communication with our students at the University level, we all need to be tuned in to Rey’s work.  If you haven’t read his stuff yet, you really should.

Educational Sessions
Here are a list of sessions that I was present at or listened-in on/followed up with the speakers on (with a future post dedicated to what I got out of each of these sessions)

- “No Child Left Behind – Mobile Tech Meets Education” – #MobNCLI
- “The Potential For Augmented Reality for Education” - #EduAR
- “Offline America, Why We Have A Digital Divide” – #digdiv
- “Demystifying Online Privacy and Empowering the Digital Self” – #digitalself
- “Using Twitter to Improve Student Engagement” – #twesearch
- “Tech Power to the People: Digital Community Engagement”
-  “Keynote: Seth Priebatsch” – #gamelayer
- “Measuring Social Media – Let’s Get Serious” – #smAroi
- “The Science of Influence” – (Ogilvy Note)
- “The Art of Enchantment” – #enchantment
-  ”Method Tweeting (for Non-Profits and other Players)” – #methodtweet
-  ”Online Reputation, in and around Contexts” – #repinctx

Finally, one of the coolest things I saw as part of the educational process was the staff from Ogilvy and other conference attendees who createed beautiful “notes”, by way of creative images, of many of the talks given.  Here is just one amazing example from the sesson: “Tweeting on Weekends: Are we becoming socially anti-social?” – #overtweeting:

Imagine having some of our association talks presented to us in this timeless format?  Unbelievably stunning, creative and thought-provoking, even if you weren’t in the session.  To view more of these amazing images, visit http://ogilvynotes.com/ and prepare to be astonished.  The RSA Organization in the UK does this also and has some YouTube clips out there as well.

Services To Know About (again, with a future post going through in more detail what I think about all of these!)
Leximancer - (Mentioned during Rey Junco’s talk, it is a tweet content analyzer!)
Radian 6
, ViralHeat, Swix (Paid Social Media Analytics Services)
SlideRocket (Awesome presentation software. Closest thing to Keynote that I’ve seen online!)
TechSmith Corporation (makers of Jing and Camtasia) (Fantastic screen capture software)
Min.us (A sharing aggregator that I really liked and will start using)
Animoto (While I’ve been using them for a while, they are a great/easy way to make short films using current photos and video clips!)

Gadgets
If you are into gadgets like me, the only things that caught my eye were the iPad 2 and the Asus EEE Slate. If you already have the iPad, I don’t think it is worth upgrading, unless you have a need for video chatting regularly.  Yes, its thinner, slightly faster, and extremely light, however, it is not yet worth upgrading.  If you don’t have an iPad yet, and want one for casual productivity, then go for it :-)

As for the Asus EEE Slate, take a look at my quick video review:

 

Wrap Up
Overall, it was one of the best professional / personal development opportunities I have had in recent memory.  It is a no-brainer why due to my passion and interest in technology and since Higher Education conferences aren’t known for their innovative education in this area, I was able to go to a place where I was not the one teaching, but learning.  In hindsight, the best thing I did was travel by myself to experience as much as I could, but still have familiar faces like Rey and Liz to share in the experience with me.  The pictures, videos, and tweets just don’t do it justice!

If you have the same passion and interest in technology that I have, I invite you to join me next year (assuming that it isn’t the same time as the ACUI 2012 Conference in Boston) at SXSW Interactive 2012!

You have to see it to believe it :-)

What questions do you have about my South by Southwest Interactive experiences? If you went to SXSW this year, was your experience as good as mine?

If You Can’t Be an Athlete, Be an Athletic Supporter


Posted by The SA Team on 07 Mar 2011 / 0 Comment



The iconic "Pitchfork" logo of Indiana University

My t-shirt choice several weeks ago stirred some unexpected controversy amongst my student affairs friends. The Division of Student Affairs and Enrollment Management at Indiana University South Bend, where I work, implemented “Wear IU Wednesdays” during the fall semester, encouraging staff to wear their Indiana University gear to improve morale and show school spirit. I wore a crimson t-shirt with the iconic pitchfork IU logo on what happened to also be the day of the IU/Purdue game, arguably the biggest basketball rivalry in the state. While at lunch off campus, a man wearing a Purdue shirt approached me and attempted to engage with me in some friendly banter about the game. I laughed apologetically, telling him I had no real vested interest in the outcome of that evening’s game.

When I recounted the story on my Facebook status later, I was surprised by the reaction it received from one or two people. I was openly chastised for not supporting Indiana University athletics, which made me question what the role of a student affairs professional is in this realm. My position is – and continues to be – that I can support university athletics without necessarily calling myself a fan. Of course, my current situation is complicated by my working at a regional campus of a larger university system. We have our own athletic teams on each campus, which is why I have no allegiance to IU Bloomington and Hoosier athletics.

Indiana University South Bend Titans logo

It is on this campus that I work to foster a culture of spirit and tradition. It is here that I collaborate with athletics to increase attendance at games and boost school identity and pride. While I would never say anything disparaging about Indiana University Bloomington’s athletic teams, the opportunity for my students or me to attend one of their games is rare as our campus is a four hour drive from Bloomington. We push our students and staff to identify as Titans, not Hoosiers. We acknowledge being part of the same system and our school colors are a variation of Indiana University Bloomington’s (as are each of the regional campus’ colors).

At my previous institution, I attended a significant number of athletic events to support students who were involved as competing athletes, cheerleaders or dance team members, as well as members of the pep band, involved with the technological side of game production, or spearheading the student spirit section. I see my job as supporting my students, not specifically athletics. It is for that reason I also attend campus lectures, plays, musical performances, read the weekly newspaper and more. While I certainly check in with news in Bloomington from time to time, this campus is where my heart is invested because it is where my students are, who are the heart of my work.

What role do you think student affairs professionals should play in supporting university athletics or other activities? Does being at a regional campus in a bigger system change that role?

Managing the Expectations That Matter Most


Posted by The SA Team on 10 Feb 2011 / 0 Comment



It’s a tried and true exercise, the writing of expectations within an organization. Every semester my staff creates a list of their expectations of me and I reciprocate with mine of them. We revisit at the midpoint to ensure our mutual goals continue to be supported by the expectations and that the expectations are realistic for our current situation. I’ve participated in similar conversations countless times within professional organizations, committees, staffs, and groups.

And it was only this week I realized I don’t give myself the same opportunity. I have never sat down by myself to write out my own expectations of me, let alone revisited to review the fairness and reality of those expectations.

We talk a lot in student affairs about managing expectations. We encourage students to manage their expectations of an experience or an event to avoid disappointment. We ask staff to manage their expectations of students to be realistic. How often do we manage our expectations of ourselves to be fair and kind?

The month of February marks the beginning of the end (of the academic year). It all goes so quickly from this point as we prepare to wind down the year. Take ten minutes to sit with yourself and write down your realistic expectations of yourself. Post them somewhere to serve as a reminder. Hold yourself accountable the same way we do in groups and organizations. Manage your expectations of yourself to be as good to yourself as you are to others.

Resiliency in Student Affairs


Posted by Debra Sanborn on 01 Feb 2011 / 4 Comments



Any individual who has dedicated more than a couple of years to a career in Student Affairs understands the power of resiliency. I was reminded of this during our weekly discussion with the Student Affairs Collaborative on the topic of “Duties as Assigned”.

In student affairs, evening and weekend duty are par for the course. Emergency calls and student crises in the middle of the night are routine. In my own career, I have had my position eliminated during financial challenges and once endured seven different supervisors over a five-year span. I have mourned the loss of students, including one killed on campus by a drunk driver (another student). And of course, I have juggled work commitments while spending time away from my family.

Dr. John Grohol writes about 5 Steps to Building Resiliency. He provides great tips for growing your own reservoir of resilience.

  1. Resiliency Means Accepting that All Things are Temporary
  2. Self-Aware People are Resilient People
  3. (Some) Adversity Helps You
  4. Our Social Relationships Bolster Us
  5. Goal Setting and Understanding Your Problems is Important

Student affairs professionals must be resilient to grow, advance and succeed in this field. This same resilience allows us to serve our students when they may be struggling. As you examine your strengths in preparation for an evaluation or interview, be certain to include the resiliency traits that you bring to the table.

Happiness is not the absence of problems but the ability to deal with them. ~H. Jackson Brown


The Secret of the Reverse Reference Check


Posted by The SA Team on 31 Jan 2011 / 0 Comment



Like many other student affairs functional areas, housing and residence life is in the midst of the search process for summer interns. Our office at Indiana University South Bend has served as an ACUHO-I intern host site since 2008; our first interns came on board before our buildings were livable. Our internship legacy is something of which we are particularly proud. They have benchmarked our processes, created publications, researched best practices and contributed to our success.  Staying in contact with our former interns, I watch as they continue to thrive in student affairs. I’ve even found a way to involve them in our search process annually.

Because agreeing to spend eight or ten weeks at another institution is a big commitment, I offer our intern candidates the opportunity to conduct a reverse reference check on us. During the week before offers are made, I send an e-mail to all of our candidates with the contact information for our former interns who have agreed to help in this process. I encourage them to use the opportunity to learn more about us, to find out how the experience we offer will help them in the future. I also suggest they ask the former interns about living in South Bend for the summer and making the most of what the area has to offer (author’s note: I suggest this partially because at the time of interviews, we have had so much snow in South Bend that I’m considering moving to Arizona and am not nearly as objective about this lovely city as I should be).

Our candidates who have utilized this opportunity tell me it helped in their decision making process and gave them a different perspective than I, as the intern supervisor, can provide.

On the flip side, of course, is a subtle developmental opportunity for our former interns. As they are preparing to launch into job searches, they are given a chance to actively reflect on one of their professional experiences and think about its long-term benefits and the learning carried forward. Whether they realize it or not, I’m actively engaging them from afar and jogging their memories a bit in preparation for their upcoming interviews.

I love our reverse reference check for all the ways it engages our current candidates and former interns. I also love how it ties our future interns to our former interns, fostering the relationships that are so important to student affairs.

How do you foster learning in the intern selection process? How do you make your institution stand out while also helping candidates find the best fit?

A case for ending “affairs” and “engagement”


Posted by Lisa Tetzloff on 31 Jan 2011 / 30 Comments



I’ve been thinking a lot about first-generation students, trying to imagine what college is like for them and to determine ways we can serve them better. I remember a conversation I had with a first-year, first-gen student last fall who told me that he declined his work-study allocation because he didn’t know what work-study was. He had since become a finalist for a great on-campus position—a job he sorely needed and could benefit from in many ways—but the employer wanted to hire someone with work-study. By the time the student got to this part of the story, he was nearly in tears.

We can certainly wonder why he didn’t just ask someone about work-study. The answer: He didn’t want to look stupid or stand out.

What other terms do we use in higher education that are uncommon outside our culture and that create barriers to those who want to experience our world?

Consider these:

Student Affairs/Academic Affairs: Affairs? Really?

Engagement: Our marketing department created a huge banner that simply says, “Engage.” A faculty member quipped: “When did we start promoting marriage?”

Bursar: Financial services?

Chancellor/Provost: Few students understand what they do. These titles don’t help.

Union: This word makes me think “labor union” or “credit union,” not a place where college students hang out. Many schools have already changed this to “center.”

Discipline: Student conduct? A field of study? Both?

What words can you add to this list? Perhaps your institution has already changed some of its language. If so, what words do you use? How many of us distribute a list of campus terms and their meanings during Orientation? What can we do to lessen or eliminate the need for these translations?

I’m told that changing the names of things is costly (signs, brochures, and all). Not changing them may cost even more. The student I spoke about at the beginning of this post got the job after all. Imagine if he also could have been spared those moments of frustration and humiliation. Words matter.

Student Affairs Book Recommendations — January 2011


Posted by The SA Team on 20 Jan 2011 / 0 Comment



After updating my GoodReads account earlier in the week, I shared two book recommendations via Twitter for my higher education and student affairs colleagues. I’m sharing them again here so they’ll be more easily available and accessible. I’m hoping to make this a monthly feature.

Halfway Heaven: Diary of a Harvard Murder by Melanie Thernstrom

Thernstrom explores the murder of Vietnamese student Trang Phuong Ho by her roommate, Sinedu Tadesse, who subsequently committed suicide. Though the incident received little press outside of the Boston area, it’s been revisited in the years following in light of similar situations on campuses. Delving into issues of mental illness and standard of care, Thernstrom examines Harvard’s knowledge of Tadesse’s struggles as a student prior to the murder. Tadesse’s own journals are cited, offering a harrowing look at the times she sought help and was not taken seriously. The book contributes meaningfully to ongoing dialogue about universities’ responsibility in working with students with mental illness. This is a captivating glance at the shortcomings of the Harvard system and an opportunity to engage in discussion about your own institution’s current policies and practices.

The Unlikely Disciple: A Sinner’s Semester at America’s Holiest University by Kevin Roose

Taking a semester off from private, liberal Brown University in Rhode Island, Kevin enrolls undercover at Liberty University, the private, conservative university founded by Jerry Falwell. Roose chronicles a semester of reframing what it means to be a college student, having to meet a different set of standards and trying to blend in on campus. From the classroom to the cafeteria and the church, Roose was challenged by his understanding of the Liberty culture. In an unexpected turn, Roose becomes the last member of the media to interview Jerry Falwell before the evangelist’s death. A captivating, easy ready, this book makes a wonderful foundation for discussion for student affairs professionals examining institutional culture and student development.

Have you read either of these books? Do you have a book discussion group on campus?  Share your thoughts in the comments!

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