The impetus for this post is a gripe I have about student organization constitutions. Many universities require student groups to generate a constitution as a prerequisite for recognition. Yet how many of our offices have constitutions? How many of our campuses have constitutions? Does any group you belong to anywhere–besides the United States of America and maybe the Rotary Club–have a constitution? (Do an Internet search on “organizations with constitutions” and you’ll get a slew of university “how to” pages for their student groups.)

My primary concern: relevance.

Leadership/followership education is challenging, messy, complicated work. There’s no manual, no surefire way to guarantee success. But because it’s so important—so vital—this work can also be very rewarding. We must approach leadership education thoughtfully by creating relevant and meaningful ways for students to learn and engage. We need to help them see connections between all of their leadership/followership experiences–class projects, part-time jobs, families, student organizations, future careers, and more.

Here are a few things for us to ponder:

1) Effective groups have a shared purpose. In his TED Talk on “How great leaders inspire action,” Simon Sinek discusses the power of people who connect around mutual beliefs and dreams. How do we help students identify and articulate purpose and then use purpose to form and ground groups? Would developing a statement of purpose be more centering than hammering away at a constitution?

2) Effective groups have active participants. How do we help student groups establish organization norms–member-generated and mutually agreed upon standards for participation? And then, how do we work with students to identify and address unsatisfactory performance in their groups and to confront, coach, and even “fire” when appropriate? Some faculty members are now allowing groups to remove project-team members who fail to meet agreed-upon standards. Students generally appreciate this option (and use it), and it teaches a valuable skill (and lesson).

3) Effective groups understand that problem solving is a process. Simply saying that food service or parking sucks isn’t enough. How do we coach students to explore why something is the way it is, first? Our campus library houses our University’s archives, where students can learn things like why our institution once had a child-care center and now doesn’t. Many colleges have well-known “historians,” faculty and staff members who have lived through years of changes and enjoy talking about them. Solutions that show a grasp of the past have a better chance of gaining approval.

4) Do we overuse the term “student leader” when we could/should be saying “students when they’re leading”? When we speak about “student leaders,” we are often referring to students with titles–Resident Assistants, Student Government officers, etc. These students are certainly leading in this single capacity; however, they are also participating in groups led by others. They are following. When non-titled students hear us speak about our “student leaders,” they often don’t see themselves, even though they may, in fact, be leading without a title.

5) How are we learning about leading and following? We have access to much wisdom through TED Talks, blogs, and other resources (all of which can be used with students, too). Are we practicing what we teach? Students are watching us. They see how we are leading and following, both in terms of actual behaviors and skills and in terms of the quality of decisions being made.

What are your experiences with leadership and followership? What initiatives and tools are having the most impact? How have your leadership programs evolved? What work still needs to be done?

Lisa Tetzloff is the Director of the Office of Student Life at the University of Wisconsin-Green Bay.

“I’d like to know: what do you do to show that you’re a leader on campus?”

The student’s inquiry stopped me for a second. After all, I had just asked her that exact question no more than ten minutes ago during an RA recruitment interview. We had come to the portion of the interview where the students could ask questions of me, the professional. And I didn’t quite know what to say. Though it pains me to admit it, my first thought was “I just am a leader on campus, because of my role in the residence halls.”

When you’re a professional on a college campus how do you show that you’re a leader? While our titles can give us the privilege of leading, guiding and advising students, it is up to us as professionals to determine how we’re going to lead those who look to us. I was unsure of how to answer the question because I hadn’t intentionally thought about my leadership role on campus in a long time—on a regular basis I give more energy to the day-to-day routines and to-do lists than the big picture, which I think happens to a lot of us in the field. When I began to ponder this subject, more questions began to surface. Do my actions reflect my values, goals, and abilities? What can I do to better lead my students? How am I proving that I deserve to be seen as a leader in my community?

The truth of the matter is I’m still contemplating the answers to these questions. Intentional reflection is necessary to grow—I expect it from my students, so why wouldn’t I do the same myself? As a professional, I must remember that it is my responsibility to not only connect with my students, but also to know who I am so that I can empower them to authentically grow and make meaning of their collegiate experiences. The student’s question was a good reminder to take time out to reflect and refocus on bigger picture items like leadership—something that everyone in our field should do every now and again.

I spend a lot of time gathering and sharing information with others via Twitter. If I have a lull in my day, I like to scroll through the last hour of my tweet stream and see what new gems I can find. Usually, I end up opening several new tabs, which I then try and read during the rest of the day. (Current tab count for those who are interested is 12, divided among two windows. It’s been a slow news day.) Sometimes I wonder why individuals share the information they do — does it have personal significance? Is it a cause they are associated with? An issue or topic that they are currently researching and learning more about?

Recently, Niki Rudolph shared an article in the Chronicle of Higher Education discussing student organizations who offer micro loans to entrepreneurs in the surrounding community. Niki and I have shared some tweets back and forth over the past couple of years, and we have even worked at the same institution (Go Fighting Pickles!), but I have never met Niki. What I know about Niki is gleaned from her Twitter bio and her tweets. She is a great supporter of women in higher education, she works in the academic affairs side of the house, and loves diet coke. After reading the article she shared, my brain was churning. What a great idea this seems to be, and how empowering it must be for the students! However, my next thought was, why did Niki share this? Sure, anyone who works in higher education can see that it’s an innovative student practice, but I was curious about the heart behind the RT. Does it have personal significance? Does she donate through kiva.org? Is she currently involved in launching a similar project on her campus?

So, I decided to ask. The result? I feel like I know Niki a bit better now. I’ve also adjusted where she sits in my mental rolodex, and know that I can bounce ideas by her that may relate to service learning and student leadership. By taking that step further to ask “why?”, I strengthened my connection with this twitter based colleague.  You can read Niki’s response question below.

When I was a hall director, one of my RAs decided to spend a semester in Bangladesh. I cannot say that Bangladesh was a popular destination for study abroad students, but off Robin went. He went to see the impacts of micro-loans, or micro-credit, first hand. It was the first I had heard of such financing, and I was amazed to hear that many of the loans were directed to women, who often reinvested in their communities and were more likely to repay. The repayment of these loans was up in the area of 98%. So, when I saw the article, I began thinking of what amazing potential such programming could have on college campuses, the surrounding communities, and the students involved.
1. Service Learning. Many service learning efforts are day-long efforts, or drives on campus, or having students spending a few hours putting together care packages. I am not discounting those programs, since for many of the students, that may be all the time they have to commit, and those efforts help people. However, what amazing learning could occur when the effort is long term. An investment in the people of the surrounding community, with an end result of long term connections and students wanting to see those people succeed.
2. Leadership. Truthfully, when I first read the article, I thought, “Hey, Cindy and Chris might be interested in this.” What a great way to show students not just leadership in terms of creating nice programs, but leadership in terms of seeing the impacts of service and coordinating group efforts for a tangible end. Can you just imagine what kinds of experience these student leaders can talk about in their future interviews?
3. Skill Building. I would be remiss, as an academic affairs professional, to not discuss the wonderful application of academic learning this kind of programming can provide. Not just the business majors, but the communication majors and social work majors and engineer majors, getting a better understanding of community needs, economics, budgeting, planning, and client service is a learning opportunity that few classrooms can provide.
This is what education should be. Not just learning, but doing something with that learning that has real value, real impact on people and communities, and not just a means to a job. Employment at the end of two or four years is important, but employment with strong citizenship is even better.

Three quick stories, one important point.

Story #1:
Last week, before my soccer match, I watched a little league softball game on the field next to us. Surrounding the field was a collection of parents multitasking between the game, their blackberries, and babysitting their, even younger, offspring. One parent in particular was having a hard time keeping her little one under control. Her kid kept racing up and down the sidelines while mimicking a train. He put his hand in the air, pumped his fist, and as he passed us let out a loud, “Choo Choo!” Then 30 seconds later he’d come steamrolling back. The kid clearly had extra energy and needed to let it out. The parent, and most parents would agree, didn’t try and stop him from running, instead she calming kept looking a few yards ahead to clear away any dangers that might be in his way. The little kid was motivated to run, so instead of trying to stop him, the parent took on the role of laying tracks for him to keep running.

Story #2:
My brother and I were playing Frisbee Golf and he lodged his frisbee square in the middle of a mud pit. I quickly looked around for a large stick and without much thinking took two steps into the mud pit, reached out my arm, and started to retrieve his frisbee for him. With my foot half covered in mud, my brother said, “never get in the way of a motivated individual.”

Story #3:
At this year’s ACPA conference in Philadelphia, the conference organizers hosted a special social media strategy session with several individuals to talk about how they could better leverage social media for the ACPA community. Throughout the session it was clear that someone needed to step up and lead the charge. Looking around the room, there were many capable individuals, but the question was who was the most motivated and ready? Kathy Petras raised her hand and agreed to lead the group. Since then,  she has been a wonderful leader, and had we had enough data to work with, probably could have predicted so because Kathy was already a trending leader in the community. She was a newer associate that recently took on a leadership position in another committee as well as led an ed session for the first time this year. If we were to tally up her actions, we would’ve seen she was a trending leader and was hunting for her next level of growth. In this case, leading the social media adoption committee was a perfect fit for her.

Point:
Every student group/classroom can be broken up into varying levels of engagement. Based on a specific student’s engagement level, they want to be treated in different ways. A fully involved students wants to be treated in a totally different way than a student lurking on the edge of the wall. A student’s engagement level is constantly shifting though, with a hope of always trending towards more involvement. It’s up to the leaders of the community to thus recognize the individual engagement level of each student, and also to recognize how an individual is trending. Find out who the Kathy is of your community that is trending towards being a leader, then lay down tracks for her to continue to be great, because the worst thing a leader can do is get in the way of a motivated train.

How many times have you sat in a meeting where hundreds of great ideas are tossed around, but in the end, not much happens? In his book Making Ideas Happen, Scott Belsky repeats the adage that creativity (or productivity, progress in our projects, and growth in relationships) is 2% inspiration and 98% perspiration.

He examines this idea through a simple formula: Creativity x Action = Impact.

So someone who is incredibly creative (a perfect 100) but doesn’t translate those ideas into action has very little impact. (100 x 0 = 0)

But someone who’s marginally creative (a 50) and even marginally moves those projects forward (a 50 again!) can have an exponentially greater impact. (50 x 50 = 2,500!)

This has powerful implications for higher ed, where thinkers thrive and “vague-agendaed” meetings can creep up from every corner. We can have all the ideas in the world, but if we can’t move them into reality, we miss the point. Moving ideas to action takes practice. It takes systems. It takes a willingness to fail. In fact, we can count on some things failing.

In the ResLife world that changes how we look at events, projects, and even tactics for growing RAs. Try things. See what succeeds. Move forward and learn.

We need to go through quicker learning cycles, moving ideas to action.

One quick, incredibly simple example. I put together a “lessons from last year’s RAs” booklet this year – by emailing the RAs at the end of the year and requesting feedback. We just needed enough to fill it out. Is it perfect? No. But it’s much better than what we had before – nothing. And in the end, it was a useful, helpful piece that carried more credibility than some of our training sessions because it was from RAs to RAs.

What about you? How have you seen a bias toward action make a difference on campus? Where can it be more challenging?

Jon Sampson is a Program Coordinator and Residence Director at Azusa Pacific University.

When I heard a student affairs administrator make this statement awhile back, it gave me pause.

She explained that big budget cuts at her institution a year or so ago meant she had had to find ways to accomplish the university’s mission with fewer staff members. She began the process by assessing employees’ strengths relative to their positions. As a result of her assessment, she kept some employees where they were, she moved a couple to positions she determined to be a better fit for their talents and skills, and she let others go (with several months’ notice and assistance with their job searches).

The competencies she displayed—building and maintaining trust, assessing people and situations well, and making difficult (even painful) decisions without pause—are invaluable.

“Releasing an employee troubles, disturbs, and unsettles every leader,” writes Phillip Clampitt and Robert DeKoch in Transforming Leaders Into Progressmakers: Leadership for the 21st Century (2011, p. 166).

Therefore “cutting your losses [is] . . . an act of judgment and courage,” they concluded.

In higher education, the phrase “cutting your losses” sounds insensitive and incongruent with our culture of learning. Instead, we teach, correct, guide, and motivate . . . sometimes indefinitely. We may convince ourselves that “if only I were a better supervisor, then he/she would be a better employee.” And so we try yet another approach and give the employee more time.

The costs of keeping marginal employees, of course, can be very high. Their actions (or inaction) can affect recruitment and retention of students, the learning environment, risk and liability, and customer service. They also can affect morale, as other employees compensate for deficits or create ways to work around them.

What does it take to be able to handle challenging personnel decisions well? How can we develop these traits and/or skills? What are your thoughts about the statement: “We cannot afford mediocre employees”?

Our students deserve our best, including courageous leadership. How are we building and sustaining our value to our campuses?

Lisa Tetzloff is the Director of the Office of Student Life at the University of Wisconsin-Green Bay.

As both a leadership educator and the director of a department, I keep an eye out for new resources on leadership. One of the books I read recently is Transforming Leaders into Progressmakers: Leadership for the 21st Century by Phillip Clampitt and Robert DeKoch.

Some leadership literature seems to lend itself better to higher education and student affairs than others. I found the key concepts in Progressmakers to be a good fit for a daylong, mid-year retreat I had been planning for the Student Life staff. My intent was for us to evaluate our programs and services based on their reach, impact, and connection to our mission. What was lacking or missing?

Our goal is always progress. We want to make changes that result in something better. In Progressmakers, Clampitt and DeKoch (2011) suggest that improvement requires two separate but equally important activities: “exploring” and “refining.” They define refining as tweaking to optimize what we already offer, and exploring as creating bigger, more revolutionary change. Exploring results in leaps, such as from newspapers to news on the Internet, or from the printed Sears catalog to amazon.com. (The authors contend that Sears could have preempted amazon if it had chosen to leap rather than tweak.)

According to Clampitt and DeKoch, “The most fundamental leadership judgment is determining when the organization needs to explore new opportunities and when it needs to improve (or refine) current practices” (p. 6). My experience in student affairs has been that we tend to favor refining rather than venturing into the risky unknown.

So how might these concepts relate to Student Life? A simple example: A few years ago we decided to temper our “bigger is better” approach to programming by planning some intentionally small, more intimate activities that we thought might be more appealing to some students. We then took the fairly unusual step of initiating a series of informal book discussions. We saw this activity as a tool for facilitating self-awareness, for increasing students’ comfort with conversing, and for promoting reading. For us, this was a leap—and it worked. Today our book discussions draw students, faculty, staff, and community members, and they remain capped at 12. We have since refined our book discussions by offering some via Skype (with the authors joining in!).

Another example: We are constantly fine-tuning our fall leadership conference, which typically draws highly engaged, on-campus students. We are now exploring ways to address the leadership needs and interests of our non-traditional students, who spend very little time, if any, on campus. What topics are relevant to their experiences? What methods and technologies would appeal to them? We want to leap. Ideas?

In what ways are you, your department, and/or your campus refining and exploring? Would you describe yourself as more of a refiner or as an explorer? Does your organization have both (and does it value both)?

Clampitt, P. G. & DeKoch, R. J. (2011). Transforming Leaders into Progressmakers: Leadership for the 21st Century. Thousand Oaks, CA: Sage.

We celebrate a year of #SACHAT this week, our regular water cooler gathering of student affairs colleagues. Each Thursday we take time to pause in our busy workday to share thoughts, ideas, best practices, gripes, and whatever else in 140 characters.

It has been transforming (and frequently laugh out loud funny!) to read the touching accounts of our community members reflecting on their #SACHAT experience. I recall the blank stare that I likely gave Tom Krieglstein when he pitched this brainstorm over a cup of coffee in late summer 2009. The path that we have traveled in such a short time is amazing.

I was certain that I would expound something about MBTI and Type here, but really, at #SACHAT, we are about sharing resources. We are about Challenge and Support (shout out to Nevitt Sanford). And most of all, we are about community. So it is easy to connect what we do to Ernest Boyer and his six principles of community.

The #SACHAT community is…

Purposeful: We share goals to develop our colleagues, our students and ourselves.

Open: Freedom of expression is uncompromisingly protected and civility is affirmed.

Just: Individuals are honored and our differences are what make us great.

Disciplined: Individuals accept their obligations to the group and guide behavior for the common good.

Caring: #SACHAT is a place where the well being of each member is supported and where service to others is encouraged.

Celebrative: We know why we ritually gather around computers, laptops and Smartphones each Thursday at Noon and 6:00 p.m. CST for this goat rodeowhich has become our student affairs tradition. It is why we celebrate this entire week. And it is why we don’t believe anyone who claims social networks have “weak ties”.

Lurk, Learn, Drink the Kool-Aid.

Love to you all,

Debra

I have books piled high next to my bed. Most of us do. I have grand aspirations to read them, but work and life take that precious reading time away. This past year I wanted to re-read The Leadership Challenge by Kouzes and Posner. I wanted to utilize this book as a framework for my advising group (RSA), but discovered much more for myself after reading it thoroughly. After six months (yes, it took me that long) I finished the book and am glad to provide you some insight on the book.

For those who don’t know about The Leadership Challenge, it was written as a leadership development program and highlights the practices leaders engage in. It focuses on participatory leadership compared to positional or situational leadership. The book outlines five practices of exemplary leadership: Model the way, Inspire a shared vision, Challenge the Process, Enable others to act, and Encourage the heart.

Model the way refers to leading by example. There were several sections in this area that really spoke to me. A quote that really spoke to me was “Leadership begins with something that grabs hold of you and won’t let you go” (p. 52). The authors expressed that good leaders spend at least 10 percent of their day committed to the spirit of what they do. Leaders make visions and values tangible by aligning actions with values. As I read this chapter, I reflected on my daily behaviors. Do my behaviors reflect the values I want passed on to my staff? How do I know whether they understand and possess these values? An excellent strategy provided by the authors was story-telling, the art of sharing stories as a training, recruitment and hiring tool.  Another strategy they provided was tradition setting, a powerful method to help staff feel empowered and receive recognition.

Inspire a Shared Vision refers to dream sharing with members; it talks about how to develop a shared sense of purpose and direction. This chapter emphasized credibility and caring as the framework of leadership. Without these two elements, leaders are not able to achieve their organization’s mission without the assistance of everyone. A great quote by the Chinese philosopher Lao Tse wraps up this concept of inspiration: “Tell me, I may listen. Teach me, I may remember. Involve me, I will do it” (p. 162). I love this quote because it speaks to what I hold dear regarding learning–that it occurs through a purposeful and intentional experience.

Challenge the process refers to making change by doing, and challenging the status quo. It’s about throwing out template agendas and routines and exploring the possibilities. I really enjoyed this chapter. One exercise the chapter proposes is conducting an idea gathering activity:  “Call three people (students/staff) who haven’t used your services (or that you have interacted with) and ask them why. Call three recent students you have interacted with and ask them why.  Make sure that you devote at 25% of every weekly staff meeting to listening to outside ideas for improving processes and technologies and developing new products and services” (p. 203). I have taken this to heart by asking those tough questions such as “Why we do things?” and “How we can improve?”. This is necessary if we really want to put the student at the center of everything we do. The concept that leaders are experimenters, doers, and failures really hit home for me. I often feel that I cannot make change at my work, although I try every day to make or create something new that I think will be for the betterment of our students. When something doesn’t get approved or requires more loopholes to jump through, I am nearly ready to give up; but when I reflect on this concept of “challenge the process” and the psychological hardiness one needs as a leader and a change agent, my strength is renewed.

The fourth practice is Enable others to act. This chapter highlights the importance of trust and mutual benefits. A sense of accountability, empowerment, and competence allows people to make an impact on the organization. In turn, they are more satisfied, engaged, and connected to the organization. This chapter has a great exercise called the “leaders coach” that focuses on fostering accountability (p. 298). The leader is seen as a mentor or a coach, who is responsible for creating a climate within which others feel enabled enlarge their sphere of influence.

The last practice focuses on Encouraging the heart. It’s about the celebration and acknowledgements of others, not just yourself. It involves adequate praise and social support. This chapter is full of ideas about how to recognize people, from the “bragging board” to “community tour”.  I love recognition and applauding those who have done a good job. Writing monthly OTMs (Of the Month) through the NRHH website is part of my monthly routine. I challenge my staff to highlight a student once a week who has made a difference in his or her floor community. There is so much potential in our students and our staff, but we often “run out of time” to celebrate their work. I challenge you to permanently schedule in your calendar times you will demonstrate your care and provide social support to those you oversee. You’ll be amazed at how good you will feel and how much the action of recognition impacts others.

The biggest message I received from this re-read was that leadership is an affair of the heart and that it should come from love.  The focus of the leadership challenge is not on positional leadership, but rather on participatory leadership. It is not about me as the lone leader. It’s about others and their experience with me.  At the same time, it IS about me as an exemplary leader.   I have to model the way and challenge the system. I have to create systems that enable others while inspiring them to greatness. I have to applaud our accomplishments and create a space for that. Only through all this work can love conquer all.

Reference

Kouzes, J., and Posner, B. (2007). The Leadership Challenge. CA: Jossey Bass.

Licinia “Lulu” Barrueco Kaliher, Ed.D., is a Ray Street Complex Director at the University of Delaware.

As part of the summer courses in my doctoral program, I had the opportunity to attend a panel discussion on international leaders.  The panel consisted of:

  • Jonas Prising, Executive VP of Manpower and President of the Americas
  • Dr. Al Durtka, President and CEO of the International Institute of Wisconsin
  • Nelson Soler, President of the Multicultural Entrepreneurship Institute and the Latino Entrepreneurial Network
  • Dr. Clara Brennan, Dean of the Cardinal Stritch University School of Business

These accomplished leaders offered some fantastic leadership insights, and I’d like to share some of them with you:

Read and learn as much as you can. Each person stressed the importance of being a lifetime learner, even after you are finished with formal schooling.  To this end, develop an area of functional expertise and own that expertise over a lifetime.

Be generous with your expertise.  Knowledge is not a commodity to be hoarded, but rather to be shared.  When you supervise/lead others, you should be striving to improve their abilities so one day they can leave you to lead their own team.  I also interpret this as contributing to the knowledge of your profession, whether that’s through professional associations or your personal network.

Conflict is inevitable—you need to be able to manage it. Conflict isn’t positive or negative, it’s a neutral action.  The behaviors that result from conflict will determine how it’s perceived.  Strive to make conflict result in a positive outcome.

Know what you don’t know. This derails a lot of people.  Developing self-awareness will give you great strength.  In international settings, you may recognize that you don’t understand cultural mores.  Expanding that knowledge can help you avoid potentially catastrophic situations when doing business in other countries.

Recognize what you’re excellent at, and delegate what you’re good at. The whole team benefits when their strengths are utilized to the fullest potential.  Seek out team members who excel in areas that you don’t.

Develop your emotional intelligence. This is extremely important in a global environment.  According to Jonas, up to 40% of people assigned to work abroad see their experience end prematurely because of a lack of emotional intelligence.

_________________________

This is just a small portion of the information that was shared with us last week.  What struck me throughout the presentation was my complete lack of work experience outside the United States.  Of course, it’s never too late to change your life’s direction.  Some action steps I created for myself after attending this session are:

Seek experiences in different countries.  For me, this will start with a study tour of Italy next year.

Expand my sources of knowledge. I didn’t read a journal article from a different country until the last year of my master’s program.  I need to be intentional about seeking knowledge sources from different countries so I don’t generalize my knowledge of the U.S. population to the entire world.

Spend time with international students. I’m fortunate enough to be in a program that includes students from Saudi Arabia, Kenya, Uganda, Sierra Leone, and China.  I need to purposefully spend time with these students to broaden my perspective of the world.

Listen to/read international news sources. U.S. news is usually focused on what’s happening in our country, or in other countries because of our involvement.  International news sources tend to have a more global perspective, and I can learn from that.

_________________________

Have you thought about what it means to be a truly global leader?  What steps have you taken (or will you take) to become one?