This article was written in collaboration with Jimmy Howard, a colleague of mine from the University of Delaware. It was originally posted in the July 2010 Interchange newsletter, a publication from the ACPA Commission for Student Involvement.

Technology: Love it or hate it, it’s here to stay. It would be hard to conceptualize our work without the daily intersection of technology in our practices. Emails between peers, employees, students, and parents are common place. The world of technology is daunting and overwhelming. There is no way to keep up with the newest technologies, web tools, or strategies; it may sound absolute, but technology is always evolving.  As a pair we have prepared trainings, done presentations, and even consulted for few institutions; and we can’t manage to stay abreast of all the current technologies. That’s the nature of the world we live in and the only world our students know. Our students are multi-takers, constantly navigating change, and creating a culture of connectivity that most outside of their generation will never understand. However, despite the pace of technology, technology concepts are easier to grasp in the long term.

We believe that student affairs divisions are behind in their application of educational technology to enhance college students’ experiences. Educational technology refers to the use of technology for educational practices. The use of educational technology to enhance learning within-the-classroom, is common practice in K-12 schools. The students transitioning from this educational culture will be the next generation arriving on our campuses. Though some may doubt the impact of educational technology, many proven advantages exist. One advantage has been the increase of student success’ rates through the offering of dynamic strategies for differential learning styles (Carr-Chellman, 2005). Technology has also led to a richer diversity of thought between groups of learners and researchers, who are now able to share, develop, and collaborate on new ideas through the use of connective technologies (Lederman, New dawn or the perfect storm?, 2005). We also acknowledge that there are some disadvantages to technology.  Rates of gaming, gambling, and online  social site addictions are on the rise (Carr-Chellman, 2005; Farrell, 2005). New technologies require extensive time and resources from faculty and staff members, which could be directed towards our students. However, we believe that technology, if purposefully initiated and utilized, can enhance students’ experiences on campus.

As student affairs professionals, we need to have an understanding of national standards in educational technology, as well as a theoretical foundation for how to utilize technology. Each year, The Council for the Advancement of Standards in Higher Education (CAS) publishes The Book of Professional Standards for Higher Education, which currently has sets of standards for 34 functional areas within higher education (such as Residence Life, Academic Advising, and Recreational Programs). Educational technology standards are currently in development; these set of standards will provide a framework for student affairs professionals to experiment and develop innovative approaches. We also recommend utilizing the constructivist theory of learning as the foundation of educational technology efforts for student affairs work. Lave (1988) suggests that for optimal learning to occur, individuals must feel that they are an integral part of the learning process. The constructivist view of learning espouses that knowledge is adapted by individuals as they construct it. Techniques such as role-plays, case studies, story telling, multimedia, simulations, and games are examples of powerful tools that cause this transformative learning.

We believe there are three spheres for the use of technology: administrative/daily tasks, connective, and educational. Technology has mostly been used in the administrative sphere as a way to deliver knowledge to students, rather than to enter into a partnership with students. Technology, whether it is used for records and registration, course management and delivery, or access and digitization of materials, offers enticing interfaces. However, the “mass digitization” of information poses a risk to colleges and universities, if it minimizes human interaction to a point where they see themselves as providers of information rather than knowledge (Lederman, 2005, ¶2). Often, this is the position of student affairs divisions. This “administrative” approach to technology, while effective, is not the most conducive way to engage our millennial students, and does not take into account effective learning mechanisms. The two spheres of technology that we feel that student affairs professionals should focus on in order to make a larger impact on learning are connective and educational.

Connective sphere of technology, refers to the social aspect that today’s technology provides. Social medias, such as Twitter, Facebook, and LinkedIn, allow individuals to share and communicate their experiences instantaneously with others. This level of connectivity is not seen as a determent from our students’ perspective; they also don’t perceive a separation between their online and “real life” personas.  The space between the digital and real-world is enmeshed and not easily distinguished. It is important to understand how connective is used by your students on your campus if you plan to utilize it. Having a presence on Facebook is great,  but if you are simply posting information, you are underutilizing the potential of social networking. Post a contest for the most messiest room on campus, with pictures submitted on the Facebook page. Create events that ask students’ input on campus trends or a campus issue. Create an online student services domain that allows students to ask questions regarding health, wellness, or leadership opportunities. It is also important to utilize your institution’s or other free online learning management systems, such as Blackboard or Sakai to create forums and chat rooms to assist student leaders in developing new ideas or to help them transition into a new position. Management of this may be integrated into your daily operations, but should be done judiciously. Ultimately, decide as a department what your goal is, and understand how your students use technology. If Twitter is used by most of your students, explore the type of presence the department wants online and how it will be managed.

The third sphere, educational, is where we feel student affairs professionals may contribute the most. We already use experimental learning techniques in our programming, supervision, and training. Translating those techniques to an online forum and implementing them requires a few additional steps for implementation, but have a much longer impact. For example, you can create scenarios for RAs to experience real-life scenarios in Second Life, a virtual online world where RA avatars can walk through a residence hall and interact with the space in a safe and secure environment. Online training modules (such as fire safety, crisis management, and housing operations) are another example of creating impactful e-learning environments. Elements of interactivity, an online “expert”, and self-assessment tools may be developed to maximize students’ learning of the content. Implementing these technologies may require collaboration from your IT department or Center for Teaching and Learning centers on campus. If those offices don’t exist or if collaboration proves to be difficult, go online and look at what other institutions are doing. Review open-source software that can make your goals a reality. Again, you and your department need to reflect on your student culture and the goals you are trying to achieve. Developing online modules that are simply posted on your department’s website may not attract the type of attention you want. Get your student leaders involved and introduce modules at student leadership meetings. Just because the approach is online doesn’t mean we should sway away from engaging approaches in real-life. By putting technology in the forefront, students will respect and appreciate the value you as a department are making, regarding their educational experience.

We hope that we have presented a debate on how student affairs professionals should shy away from their focus on administrative technology practices to utilizing technology as a connective and educational component of their practice.  In doing so, student affairs divisions will achieve several outcomes, including transparent alignment with the learning enterprise of their institution. It is our hope that readers feel empowered to take this information and develop strategies to enhance their work with students and discover new ways to maximize learning outside the classroom.

References

Carr-Chellman, A. A. (Ed.). (2005). Global Perspectives on E-learning: Rhetoric and Reality. Thousand Oaks, CA: Sage Publications.

Farrell, E. F. (2005a, September 2). Logging on, tuning out: When students lose themselves in online worlds, it can be hard to bring them back to reality. The Chronicle of Higher Education, p. A46.

Lederman, D. (2005, October 20). Beyond ‘toys, travel and food’. Retrieved from http://insidehighered.com/news/2005/10/20/technology.

Licinia “Lulu” Barrueco Kaliher, Ed.D., is a Ray Street Complex Director at the University of Delaware.

We celebrate a year of #SACHAT this week, our regular water cooler gathering of student affairs colleagues. Each Thursday we take time to pause in our busy workday to share thoughts, ideas, best practices, gripes, and whatever else in 140 characters.

It has been transforming (and frequently laugh out loud funny!) to read the touching accounts of our community members reflecting on their #SACHAT experience. I recall the blank stare that I likely gave Tom Krieglstein when he pitched this brainstorm over a cup of coffee in late summer 2009. The path that we have traveled in such a short time is amazing.

I was certain that I would expound something about MBTI and Type here, but really, at #SACHAT, we are about sharing resources. We are about Challenge and Support (shout out to Nevitt Sanford). And most of all, we are about community. So it is easy to connect what we do to Ernest Boyer and his six principles of community.

The #SACHAT community is…

Purposeful: We share goals to develop our colleagues, our students and ourselves.

Open: Freedom of expression is uncompromisingly protected and civility is affirmed.

Just: Individuals are honored and our differences are what make us great.

Disciplined: Individuals accept their obligations to the group and guide behavior for the common good.

Caring: #SACHAT is a place where the well being of each member is supported and where service to others is encouraged.

Celebrative: We know why we ritually gather around computers, laptops and Smartphones each Thursday at Noon and 6:00 p.m. CST for this goat rodeo™ which has become our student affairs tradition. It is why we celebrate this entire week. And it is why we don’t believe anyone who claims social networks have “weak ties”.

Lurk, Learn, Drink the Kool-Aid.

Love to you all,

Debra

This month marks the 1 year anniversary for the #SAchat. I wanted to share a little bit about what the #SAchat community has meant to me.

I first found out about the #SAchat in September of 2009 when I received a direct message from one of the creators of the chat – Debra Sanborn. Her message was simple, but it captured my attention: “We have the beginnings of an #sachat going.” I was intrigued. When the other co-founder, Tom Krieglstein, posted a tweet in October of 2009 with the #sachat hashtag, I was hooked. While I haven’t been able to “attend” every #SAchat, I have been able to participate frequently and read through the weekly chat transcripts.

I can say without hesitation that if you are in student affairs (and/or interested in the profession) and are interested in seeing how social media can be a place for learning, networking and making connections, then you need to check out the #SAchat.

Personally and professionally, the #SAchat community has been a source for learning, mentoring, caring, inspiration, knowledge, and friendship. I have made so many meaningful connections through #SAchat including the following amazing student affairs professionals: Debra Sanborn, Tom Krieglstein, Cindy Kane, Ed Cabellon, Teri Bump, Kristen Rupert, Stacy Oliver, Rey Junco, Mike Severy, Christopher Conzen, Julie Kirchmeier, Becca Fick, Kathy Petras, Niki Rudolph and Thomas Valdez. I didn’t know any of them prior to engaging / connecting on #SAchat. I’ve met several of the #SAchat community in real life and have made lasting friendships.

The #SAchat community contributed greatly to my decision to take a ride on the “Stoller Coaster.”

#SAchat members have enriched my mind, nurtured my soul, and touched my heart. I am so thankful that Debra and Tom had the courage to start this community.

Here’s to many more years of #SAchat. Thank you.

There are a plethora of discussion around student affairs and technology use. Some people struggle conceptualizing what this looks like. I want to highlight current and potential applications of technology for student affairs professionals to enhance learning. This list is not comprehensive, but hopefully by presenting examples and ideas this article will spark ideas that student affairs departments can develop.

Collaborative Applications

Collaborative applications focus on communicative knowledge building and idea exploration. These applications allow a group of individuals to develop knowledge by editing and evaluating material at their own pace. Examples of these applications are Wiki Spaces, Microsoft Groove (newly renamed Sharepoint), and Google Documents. A current student affairs application comes from Duke University staff members (http://www.studentaffairs.duke.edu/ra/programs-services/wiki-instructions), who are using wiki-spaces to archive document development, as well as collaborate on job searches with campus-wide committees within the student affairs division. Another example for collaborative application would be developing a wiki-space for student leaders to respond to a case study. Students can re-evaluate their solution by applying the knowledge gained in the training session and reviewing others’ perspectives on the case.

Online Forums

Online forums serve as an effective means of sharing thoughts and opinions on different topics and issues. Users post their questions, ideas, or opinions, communicating their thoughts in a coherent and understandable form, allowing for transparency of mega-cognitive processes. Examples of online forums are blogs, vlogs, Blackboard, Sakai, Word Press, and Twitter. A wonderful online forum that is providing excellent professional development for student affairs professionals is our own Student Affairs Collaborative (http://thesabloggers.org/). There are several components of this online forum:  WordPress allows contributors to post on various topics, such as staff training and development, political discussions on higher education, and conference reactions; additionally, using the medium of Twitter, a weekly #sachat occurs to provide student affairs professionals an opportunity to share their knowledge and contribute to the online community of learners. Another example for online forums to engage students would be developing an online forum after inviting an engaging speaker on-campus. Reflective questions could be posted about the event, and students could in turn post their thoughts about the event and/or ask each other questions, continuing the learning process after the event has ended.

Social Networking Sites

Social networking sites offer an online environment that feels less “academic” and more open to students freely expressing themselves. Within this environment, students may feel more comfortable asking questions, sharing experiences, and generating new ideas. Examples of social network sites are Facebook, Twitter, LinkedIn, and Second Life. Penn State World Campus (http://www.worldcampus.psu.edu) and Texas Woman’s University (http://www.twu.edu) are utilizing different online forums to develop a sense of community and belonging to online students. Delivered either through Facebook or a website, both institutions provide online academic advising sessions, chat rooms, and resources for students to explore at their own pace. Another possible use of a social network site would be to create a Twitter account for a Student Affairs division to not only promote campus events and resources, but also post questions, polls, or recruit students for focus groups or other leadership opportunities.

Pod/Video Casting

Pod- and Video-casting allows the facilitator to record information (in video or audio form) that can be shared and accessed at any time. This allows the student to review the information at their own pace and provides an opportunity for audio/visual learners to more fully engage in the learning process. ITunes, ITunesU, RSS Feeds, Blogs, and YouTube are excellent examples of pod/video-casting. The Ohio State University recently promoted the opening of their new student union through videos posted on YouTube. Not only did they highlight the beautiful LEED construction of this facility, but a flash mob was organized to promote excitement and interest from OSU students and other constituencies.  A possible student affairs application would be developing an i-pod quiz or videos using Snagit or Jing to train student employees on a routine task. Tags, or notes, can be added to the video to enhance the content.

Final Thoughts

I have provided some examples of current student affairs application of free open-source software available on the web.  If you have examples to share, please contact me at lulu@udel.edu , or follow me at twitter.com/lbarrueco. There are many great innovative and creative methods of using technology today to enhance students’ college experiences. Let us not be restrained by our old practices, but rather re-invent them in a manner that transforms our student affairs profession.

From web tools to lunch breaks (or lack thereof), here are the most popular SA Collaborative polls:

Recently a marketing consultant visited our campus and reported that the “branding” trend is over. I interpreted this to mean that 1) I can cross personal branding off my “to do” list, and 2) our campus can eliminate its struggling branding committee.

Oh, don’t cancel the committee meetings yet. The new trend reportedly is…authenticity. Say what? At first I was irked to think that authenticity was being commandeered as a marketing trend. Then I said to myself, “It’s about time.”

I probably should have seen it coming. Domino’s, for one, has gone “authentic.” Its commercials show customers condemning the old product—bland sauce, crust like cardboard–with corporate execs committing to addressing these issues. Okay, so maybe I’ll give their pizza another try.

I recently visited a campus that I’d been reading about in journals and hearing about at conferences. With its spectacular Web site, this institution is obviously working to craft an image of quality and innovation. This university is motivated to get out of the shadows of a better-recognized sister institution. However, the “truth” isn’t quite the image the campus is projecting, at least not yet. What I experienced, though, is that this campus is unique and wonderful in its own right. Students love it because of what it is—not because of what it’s seeking to become.

We owe our students authenticity. And, in fact, the students on our campus, and probably yours, know very well what we’re about (regardless of our brochures and Web sites). Students like our park-like setting, size, and non-party atmosphere. They say they enrolled here for the “three T’s”: trees (we’re surrounded by an arboretum), toilets (all residences have private bathrooms), and tunnels (our academic buildings are connected by concourses). Sometimes they’ll add a fourth T: teachers. Faculty and administrators cringe at students’ descriptions. I would, too, if I didn’t also know that our students are receiving a high-quality education at an affordable price. Try representing all of that with a brand.

A colleague of mine once described our state’s residents as “hardworking, family-centered, traditional, obedient, accepting: that is, not expecting too much, and not being too disappointed when not too much happens.” Perhaps this is a bit of an exaggeration, but it is anchored in truth. Our campus, perhaps not surprisingly, reflects our state. It’s a comfortable, safe place with solid students who are involved, who don’t get bothered by much, and who ultimately want decent-paying careers. We can connect best with prospective students by giving them a genuine, multi-dimensional perspective of our campus. They will decide whether it’s a good fit.

Has your department or campus defined its “brand”? If so, how has it impacted your institution? In light of budget cuts and declining enrollments, is your campus looking into changing its identity or changing how it represents its identity?

[With all this said, our community does enjoy a bit of a national reputation, built around a certain professional football team. But even the team is considered by many to be “authentic” (or more authentic than most). Community members (the team is owned by the community) shun diva-like behavior. Still, we’re a polite and forgiving people who will give a hero’s welcome to our misguided former quarterback, when he returns home to retire his number.]

One of my mentors once told me that mentors are everywhere and that all I needed to do was to seek them out. At the time, I had been struggling with finding experienced practitioners who were as into learning / using technology within student affairs as I was. It took me a while to realize that what I had been looking for was the ultimate mentor. I was seeking someone who matched up with every nuance, every interest area, in effect, the “perfect” mentor.

When I woke up this morning, I had a realization. A thought that I had never really allowed to materialize. I currently have multiple individuals who I call “mentor.” No single person. Not a lone individual. I have multiple mentors. Some of my mentors provide professional advice. Some of my mentors assist me in the “apprenticeship of life.” This cadre of mentors provides me with an amazing breadth and depth of learning, experiences, and guidance. A community of mentors who I look to for strength, insight, humor, and caring.

My mentors come from all over the place. They have been instrumental in where I am and where I want to be. Here are a few ideas that I have been pondering about mentoring:

• Sometimes mentors bring mentorship into your life without it being strategic or intentional. It just happens.
• Age does not always equal wisdom. Be open to mentoring from anyone. Wisdom can surprise you.
• If your mentors are well-known, be prepared to spend less time with them. Learn as much as you can when you have access. Maximize your time with them.
• Social media spans the globe. Your access to mentors has just increased…be ready.
• Sometimes mentors and mentees switch roles depending on circumstances, timing, and need. It’s okay.

Photo credit: quacktaculous

There is an amusement park near my home that has one of those lose your lunch inducing rides that spin faster and faster until the floor drops out. It leaves you stuck to the wall until the ride slows and you gradually resume your footing on solid ground. The science of this phenomenon is centrifugal inertial force.

Do you practice reflection? The art of stopping and smelling the roses? The action of not doing anything else in a moment but living in that moment?

When’s the last time you walked outside in the midst of Orientation/Welcome Week and just observed the madness behind the method of starting up the school year?

Watching that Mother try to sneak the tissue our of her purse to wipe away a tear before her student sees it.

The Dad eying the other males in the building up and down as he puts the massive pink hamper and pink comforter on his daughter’s bed.

The siblings holding a folder that announces who they belong to, shouting out, “Hurry up! This thing says you have to meet the President in 5 minutes at the Auditorium!”

The Orientation Leaders smiling and running around on minimal hours of sleep and not wanting it any other way.

The Residence Life staff handing out keys, answering questions, and responding to roommate conflicts exactly 40 minutes into the operation.

The campus custodial staff, quietly, and unnoticed, emptying trashes, and maintaining a bright and shiny veneer of campus on day 1. They go along with the campus grounds staff who sit in the shade and watch their perfectly manicured lawns, mulch, and walk ways get trampled by the egress of 400 anxious teenagers heading to their next session.

And then there is you. The master of your domain whether it be handing out keys, hot dogs, t-shirts, lanyards, folders, name tags, hugs, or handshakes. You own your responsibility, you watch others do take charge of theirs. Whether you are a cog in the machine, or the operator of the machine take a step back and watch the production that you get to play a part in.

Realize the act of the welcoming hundreds to thousands of new members of your community. Reflect on how you may become part of their story while they are learning at your institution.

Orientation/Welcome week is a busy time in student affairs. Don’t let it pass you by without having a moment in the middle of the madness to realize the value in what is it that you do, and are doing in that moment.

I ask again…

Do you practice reflection? The art of stopping and smelling the roses? The action of not doing anything else in a moment but living in that moment?

Try it right now. It doesn’t take long. In fact, it can be as short or as long as an experience that you want.

Take a deep breath. Shut your monitor off. Go outside. Walk outside and don’t look at your watch, phone, or the ground. Look up. Listen to the birds (or the stampede of new students heading your way). Feel the wind and the sun. Realize what it is you do that will make an impact on your campus community and those within it.

That’s my idea for the day – and I say it CAN happen.

Rock on,
Joe

Bill Gates and I don’t often disagree. However, at the recent Techonomy conference, Bill was predicting the future of higher education. I took umbrage with some of his comments. Per his usual rhetoric, Bill positioned technology as the panacea for the future of higher education.

Here are some of Bill’s comments:

“The self-motivated [college] learner will be on the web and there will be far less place-based things.”
“College, except for the parties…. needs to be less place-based.”
“Place-based activity in that ‘college thing’ will be 5 times less important than it is today.”
“The room for innovation, thank God for charters, there’s no room for innovation in the standard system.”

Bill’s commentary at the conference was picked up by TechCrunch and posted as “Bill Gates: In Five Years The Best Education Will Come From The Web.”

The post quickly spread like a wildfire throughout Twitter:

The interesting thing is that the quote that’s being passed around on Twitter as originating from Bill Gates seems to have been actually just the post title from TechCrunch. I wasn’t able to find video or text where Bill Gates actually said what is being attributed to him by a lot of folks on Twitter.

The disturbing aspects of Bill’s quotes from the video are that he seems to have a negative attitude toward the physical spaces of higher education. Bill constructs his arguments around cost and access, but fails to adequately critique his own points. “Self-motivated learners” generally do not include students from traditionally marginalized groups. Bill Gates went to an exclusive preparatory high school and attended Harvard College. His is not a story of overcoming obstacles. Access issues are pervasive in higher education. Socioeconomic status catapulted Gates to where he is today. His arguments around access fail to include awareness of the digital divide in terms of both class and disability. Simply offering more web-based opportunities for learning will not improve access issues. And don’t get me started about the bit about “parties” being the only rationale for “place-based” institutions.

Bill’s rhetoric is consistently anti-student-involvement. Gates approaches his arguments from the position that every student is coming out of an innovative charter school and where self-motivated learners roam the higher education sphere. What Bill is forgetting is that involvement is crucial to student success. Can a student be successful when there primary involvement opportunities take place via the web — absolutely. However, most of our students benefit tremendously from their involvement and interactions within the brick and mortar activities of their educational institution.

Student involvement theory is a foundational element for student affairs professionals. Research has shown that increased involvement leads to higher amounts of persistence and greater academic success.

According to Alexander Astin (1984) [pdf]:

[S]tudent involvement refers to the amount of physical and psycho- logical energy that the student devotes to the academic experience. Thus, a highly involved student is one who, for example, devotes considerable energy to studying, spends much time on campus, participates actively in student organizations, and interacts frequently with faculty members and other students.

Astin (1984) concluded that “the greater the student’s involvement in college, the greater will be the amount of student learning and personal development.”

I wish that Bill Gates would offer a blended approach. Why can’t we have both? Amazing opportunities can be created to support students in both the virtual and physical spheres.

References
Astin, A. (1984). Student involvement: a developmental theory for higher education. Journal of College Student Personnel, 25(4), 297-308.