Now that I truly feel like Twitter and I can change our Facebook status to “In a Relationship,”  I can come clean.

I, @cindykane, once thought Twitter would be a waste of time.

There, I said it.  I struggled, resisted, complained, and even frowned once or twice at the thought of introducing yet one more social media tool into my life.  I was a frequent Facebooker and liked it that way and could not imagine why in the world the universe needed to hear from me through Facebook, through this blog site and now through Twitter.   I thought to myself, “who the heck would read my tweets and who the heck has time to spend on this anyway?”  Well, a quick purge of Facebook applications found some time available and I can still hold my head up high even without a Farm in Farmville. Regarding why the heck anyone would read my tweets, I’ll keep that one rhetorical for fear of inspiring “unfollowership.”

I had a few choices to make regarding my lack of love for Twitter.  I could have just ignored it, but for some reason it just wouldn’t go away.  I could have just decided to stay in my safe little Facebook friend circle and happily tended to my farm.  However, that wasn’t doing much for me in the name of stepping outside of “my circle” and I’m really not a fan of sitting by the sidelines and not getting involved. (ok, I’m Director of Student Involvement on campus…this works).  So, there was no choice.  I jumped in and figured it out.

Right when I got started:

  • I took recommendations from friends about people to follow who “use it well.”  I didn’t define what that meant because I didn’t really know.  I just let my friends show me who was sharing good things.
  • I didn’t follow celebrities.  Granted, I follow them now… but at first I stayed away.  Yes, Ashton Kucher (I’m sure he is an avid follower of this blog!) I am the one follower you didn’t have.
  • I didn’t tweet much.  I still was trying to figure out what to put out there.  Using the cocktail party analogy, I just sat in the corner for a while and did some “people watching.”

While I started my “figure out Twitter” project, I also read Tara Hunt’s book The Whuffie Factor.  These two forces aligned for me in a way that I finally understood social media and why I needed to figure this out. I also realized that this wasn’t just about me and my personal networking/connections with friends, it was about what ways I could take the opportunities social media presents to the world and translate it to campus and ways to reach out to students.  (If you want to read more, I did a series of posts on this book starting with this post called What’s a Whuffie?)

So, after a lightning bolt of “aha” arrived into my Twitter life, I now really can’t imagine not being connected in that way.  I have really found a professional network on there that I never knew existed and found a way to (economically!) challenge myself to meet new people and learn about new topics without having to travel from the comfort of my own computers.  If you are still struggling to find the relevance of the world of Twitter in your life, I’m happy to offer a few stories:

  • Twitter is an equalizer.  I have debated some “hot topic” issues with people many years my senior in the field and have also been “schooled” by a few new professionals in the same manner.  These lively discussions wouldn’t happen across a conference table because we’re all too focused on rank and politics.
  • Twitter is concise.  As someone known for being a tad verbose, Twitter has taught me how to hone my communication approach when needed.  It’s amazing how much you can say when limited to 140 characters.  The brevity of Twitter is what makes it so powerful.
  • Twitter is simple.  While the world of “hashtags” (don’t call it a number sign…trust me!) and “@” and the “DM” was a bit much at first, if you learn these few pieces of Twitter trivia, you are golden.  That’s it.  If you mastered Facebook you will find Twitter to be refreshingly simple.  (and if you’re still confused, read my friend Ed Cabellon’s post called Teaching Twitter to Colleagues.)
  • Twitter is a community.  You get as much as you give. The main difference between Facebook and Twitter is that Facebook is a “closed” circle and Twitter is an open one.  Using the cocktail party analogy again, if I just kept sitting in the corner and not saying anything then no one was going to come talk to me either.  So, I jumped in and started talking.  Now you can’t shut me up ;-)  This includes talking to your “friends” as well as talking to those who reach out and talk to you.
  • Twitter connects people in “real” ways. Some of the participants in the weekly #sachat met up at the NACA, ACUI, NASPA and ACPA conventions this year.  I was a bit apprehensive about what these “tweetups” would be like but I know for darned sure that I wanted to check these folks out in person!  What I learned was that while we were meeting for the first time, we already knew each other.  You got the chance to skip the small talk and just pick right up “where you left off” to the tune of the last 140 characters you may have read from that person.

I confess, I had no idea what to expect when I met up with a group of student affairs people I had been writing in short sentences to since October 2009 in #sachat and beyond.  What I found was a group of outgoing, hilarious, friendly, accepting people that were even more dynamic in person than they seemed online.  In the wise words of Teri Bump, “you tweet who you are.”  These people were the real deal and I easily could have spent my entire ACPA with them and not gotten enough time.

So, what are you waiting for?  If you need some encouragement to climb on board just post a comment and I’m happy to help. As I recently learned, there’s an entire professional network out there just waiting for new participants and you just need to be yourself.  Take it from me.  The only way to figure it out is to just jump in!

With both the DAYTIME #sachat and EVENING #sachat in full swing yesterday, it’s safe to declare Thursday as #sachat day! The topic yesterday was Connecting with Students on Facebook, and once again we set new records for conversing and learning. The conversation produced 581 comments from 87 student affairs professionals!

In case you missed it, below is a quick recap. If you haven’t yet participated in an #sachat, learn more here.

Full Transcripts
DAYTIME:
View as webpage
Download as PDF
EVENING:
*There was a tech error with the EVENING transcript. We’re working on getting the transcript.

Last Night’s Top Contributers
@edcabellon
@cindykane
@reyjunco
@debrasanborn
@pereirap80
@thestacyface
@brockter
@lvanlysal
@gballingerjr
@ediemccracken

Here’s to another successful #sachat. See you all next week! In the meantime, make sure to join our Facebook Page.

I officially love Twitter.  Over the summer, I dove into the Twittersphere and have fully adopted it into my professional life.  Even though I've been fortunate to gain a small following on my @edcabellon Twitter account, I've really wanted to grow our Campus Center Twitter account as well.  I still believe that students are out there on Twitter, I just needed to find them.  Well last night, I did just that.

I signed onto my "@BSCCampusCenter" Twitter account, knowing that First Year students had moved in and many returning students were about to make their trek back to campus.  I went through "http://search.twitter.com" and typed in "BSC".  As the search completed, many of the results turned in the tweets about the "Hertha BSC" German Football team, but a few turned back some Bridgewater State College commentary.  One student's tweets though, stood out:

Heidi1 

So I started following her on Twitter, read a few more lines of her Twitter feed, and then started reading her Blog that was linked from her Twitter bio.  She had a video blog post up and some very insightful, and well written blog posts.  Within about 15 minutes, she started following our @BSCCampusCenter account and then Tweeted:

Heidi2 

Well, that got my attention :-)   So I read more of her Twitter feed and noticed some BSC references, but nothing too out of the ordinary, so I decided to send her a Direct Message (DM), which is a private message through Twitter that only she would be able to see:

RCCDM1 

Thinking nothing of it, I went along and continued my search for more BSC students.  Within minutes though, I got a DM back, that just blew me away…..

Heidi4DM 

At that moment, it dawned on me.  That simple act of connecting and communicating from a BSC office made her feel more a part of the community.  Then, in her Twitter feed, I noticed that she had tweeted to everyone:

Heidi3 

I was beyond excited!  Twitter had given us the opportunity to connect in such a unique way.  We hadn't even met in person, yet she felt more engaged with the college.  Her view of BSC changed in that one Tweet, at least enough to accept my invitation to come in and meet me and our staff to further our conversation.  Her reply?

Heidi5DM 

I will continue to use Twitter to connect with more students in this way and encourage you to do the same!  Share this story with your colleagues who still may be weary about using Twitter to connect with students, because it can work!

Best wishes on a great opening for you all!

"What's a tweetup?"  These were the first words out of our associate director's mouth when I told him I wanted to plan a UNC campus tweetup to coincide with a personal branding/new media workshop I'm delivering in September.  A tweetup is an in-person meeting of twitter users, typically organized by geographic region.

This summer I've had the pleasure of connecting with a fairly diverse range of Twitter users from our campus — from students to faculty to staff to the dean of the Kenan Flagler Business School.  So, I had the idea to get these folks together in one room to talk about their Twitter experiences and meet each other face-to-face (okay, I probably won't be able to get the dean to come…).  Coupling the event with a presentation that includes how-to information about a few new media tools — including Twitter — just seemed to make good sense.

Then I had the idea to go beyond pitching the event only to those currently using Twitter.  I reached out to the Daily Tar Heel, our student-run newspaper, and asked if they would like to sign on as informal co-sponsors of the event and incorporate an educational slant by encouraging students to come and informally learn about Twitter and how it can be used professionally.  We won't be doing any presentations, just casual conversation about how the tool can be used.

We've slated the event for September 28, and we'll just have to hold out to see how well it goes.  I have no doubt that the dozen or so active campus program users of Twitter will come, and I also have no doubt that some number of the more-dedicated student user will come.  But, the big question is:  will the event attract the "simply curious" or the "been meaning to learn" crowd?

Have you done a campus tweetup at your institution?  If so, how did it go and what ideas or thoughts would you share with others contemplating hosting one?

Backpack As millions of college students return to their respective campuses, they come armed with a backpack of technological tools, ready to learn and interact with us. For them, they have their cell phone or smart phone; laptop; Ipod, and their Facebook accounts in their backpack. As Student Affairs professionals, who work and live with these students, what's in our "Techno Backpack?" SA folks need to stay ahead of the technological curve if they want to balance work and personal lives, build their respective SA communities, and connect with their student populations. Here are the top 4 pieces of "technology" I recommend that all of my colleagues in Higher Education get acquainted with, and put in their backpacks:

Scheduleonce 1. Online Group Meeting Manager
We all know that scheduling "group meetings" take up valuable time and energy, so how can you make this process more efficient? Use an Online Group Meeting Manager like Schedule Once! This is a Google product that allows you to send your available times out to as many people as you want, track their responses and even gives you the best time and day for your meeting!

Similar Sites: WhenIsGood, Meet-O-Matic, Doodle, TimeBridge, and Congregar.

Demo_invite_1
2. Event Invitations
While I still like using Faceook Events to advertise, Anyvite is a relatively new online  tool, that simply rocks. The interface is easy to use and not a bad addition to whatever your office or organization uses right now to send out event or program invitations. Plus, if you use Twitter, it integrates very well with it. Try it with a few of your Fall programs, I think you'll be pleasantly surprised!

Similar sites: Invite43, Pingg, Crush3R and PhoneVite (I think PhoneVite is very cool and would be interested trying it out also, unless someone you know has already used it?)

Voice_logo 3. Google Voice
This, by far, is one of my favorite new things in the Technology world. It is a internet phone service that allows you to pick ONE phone number that you can choose to ring your mobile, and/or work, and/or home phones all at the same time! This way, you're not giving out multiple phone numbers, just one! If you are already a Gmail user (which I also recommend for email!), you can import all your contacts into it from Outlook or any other "address book", set up "call" groups, individualized voice mail prompts, etc. For example, if you gave your Google Voice number to your colleagues at work, you can set it up to ring your mobile and work phone so you don't miss their calls. You could also set up a family group so that when any of them called you, it would ring your home and mobile phone. It was released this past June and you need to "sign up" to get an invite at the Google Voice website. Check out this video for more information:

4. Miscellaneous Tech:

Internet Browsers: Mozilla Firefox and Google Chrome

If you still happen to use any version of Internet Explorer, please stop using them right now, and download one or both of the above browsers and see what you have been missing! Don't use IE unless you absolutely have to!

Anti-Virus / Malware Program: AVG Anti-Virus (free version, but it worked so well, I bought the full version!)

While I believe that software programs like Norton, Microsoft Forefront, and McAfee are good, the best all around software I've come across is AVG Anti-Virus and AVG Internet Security. Give the free version a try at home and see how it works for you.

PC Optimization Software: PC Pitstop (free version, but it worked so well, I bought the full version!)

Why wait for your IT Support folks to come by to "speed" up your computer? This software will do it for you for free and it works great. The full version gives you a complete tune up, while the free version just does some of the basics.

What do you use that isn't on this list? I'm always interested in finding new pieces of fun technology so please share here! Best wishes to all for a great opening to the Fall Semester!

Emerging social media is dominating the internet and users and jumping on board in record numbers.  We all know that Facebook leads all, but what about others?  I've
realized that many of my colleagues who work in Student Affairs offices, are just now starting to hop
onto social media giant, Twitter, and its many possibilities.  As
community builders on our campuses, we need to tap into Twitter and connect with our students.  Here's what I tell all new
"Tweeple" on Twitter:

1.  Ask Yourself (and your Staff) Why You Want to Use Twitter
questionmarkWhile many of you are now starting to use Facebook and Twitter for personal
reasons, why do you and your staff want to use it for your office? 
Does your College's "Institutional Communication" office use it for
official communication?  Do other departments around you use it? 
Gather information and find out if using it falls in line with your
office's mission.  Don't just use Twitter because other people are, use
it because it fits your staff!

What most
folks in Higher Education are finding is that college students don't
use Twitter as much as Facebook; at least not yet.  If you think about how
Facebook started in the college market, once it opened itself up to the
public, the rest of the world caught up.  With Twitter, it seems that a
certain segment of Web 2.0 users got on it and now college students are
trying to catch up and see if they like it enough to continue using
it.  I recommend using it creatively in conjunction with Facebook, and
you may be able to get your students on board!

2.  Find one or two "Social Media Managers"
If you are new to using Twitter, it would help to find a current
staff member or student familiar with it to help you navigate the
Twitterverse :-)   While it is easy to sign up, using it is much
different than other social networking sites, like Facebook and
MySpace.  Whether you have anyone or not that can help you get started,
I would recommend the following sites:

a.  "Twitter in Plain English" – A great, short video about what Twitter is!
b.  Get familiar with "Mashable"Mashable
is the world's largest blog focused exclusively on Web 2.0 and Social
Media news.  Founded by Pete Cashmore, this site is simply awesome and
chock full of information.  His top five tips for new Twitter users can be found here
c.  Need more newbie Twitter Information? Visit Michael Hyatt's Blog on "The Beginners Guide to Twitter".  It's a fantastic, comprehensive guide to using Twitter.

Once you
feel comfortable understanding Twitter, just use it as much as possible
and add it to your list of advertising strategies for events or
announcements.  Use your Media Manager(s) to help implement this form
of communication and networking.

3.  Offer Incentives and Contests to Gather More Followers
Some Tweeple use incentives and contests to increase their
followers.  Applications in Higher Education could include:  Student
Activities Offices giving away "free stuff" like t-shirts, tickets to
big on-campus events; Residence Life giving away a better lottery
number for their respective housing lottery; Parking Offices giving
away premium parking spots on campus; Campus Centers giving out meal
vouchers at their dining halls; etc. all for following and/or
retweeting and selecting a "follower" at random for the prize.  Have
you ever done this to increase followers?  If so, what have you done?

4.  Follow Other Department's Tweets (On and at Other Campuses)
There are many Student Affairs offices using Twitter now and its
important to connect with those folks to see how they use it!  To find
and connect with all these great Tweeple, use a service like "WeFollow" and you can easily search them and even add your Twitter account to the list!
wefollow

5.  Use Hashtags As Assessment Tools!
While you can use Twitter's search tool to find specific people,
companies, and their messages ("tweets") on the service, Hashtags allow
users to sort topics into useful categories to revisit later.   If
you've spent any time on Twitter, you've probably seen a hashtag
before.  A "#" symbol sets off a hashtag. For instance, if you wrote a
tweet about the Red Sox, it might look like this:
tweet
Utilize
Hashtags to organize information that you contribute and consume on
Twitter. As the tweets pile up, the extra time you take to thoughtfully
categorize your tweets with a hashtag will help the greater Twitter
community (and you individually) make the most of the service.  An
example of this might be:  A student activities office tweets that
their programming board is holding their annual concert and wants to
know from its followers who they should bring.  An example tweet could
be: "BCStudentEvents is planning its Spring Fest Concert.  Who would you like to see them bring? #BCSpringFestBand"

I'm hoping
more of my colleagues in Higher Education will think about more
creative ways to use Twitter because it is a fantastic community
building tool that could benefit those who work
at Colleges and Universities if they gave it a shot.  What do you
think?  Does it have a place in Higher Ed?

card.ly

Over-the-hedge-poster-1 As the father of a 3 ½ year old, I have found myself increasingly taking life lessons from children's movies. The 300 or so times I have watched Cars have taught me that if you go fast and turn right hard enough, you'll start going left, and that it's better not to be a “one man show.” Up reminded me to value my family and to never give up on my dreams. Then there's Over the Hedge…

“Spring has arrived and an array of creatures sleeping in a large tree trunk has awakened from their winter hibernation. This group of unusual creatures, porcupines, possums, a squirrel, a skunk, has formed a family with Verne, a tortoise (voice of Garry Shandling), as the head. They discover that a tall hedge has cut their forest in half and their nut and berry trees are gone. Where are they going to get their food for next winter?”-Plot synopsis by the Movie Guy on IMDB.com

This movie offers some simple lessons that can be enjoyed by viewers of any age. But, reading between the lines, it offers a hidden lesson. What can you learn about others, about yourselves, and about how the world works, by taking a peek over the proverbial hedge and seeing how others live, think and interact?

Student Affairs professionals are sometimes rightfully criticized for living inside their bubbles, and understanding a lot about campus life and not enough about “the real world.” We can easily fall into this, if we only seek wisdom from like-minded people who spend their time thinking about the same things we think about, and may approach them from similar perspectives. I try to expand my worldview as much as possible by learning what people in other fields are talking about. Here are a few articles and sites that have offered me new perspectives.

Unsung Innovative Leaders, by Rich Karlgaard on Forbes.com.

“That ability to spot insights and lessons from fields far outside your own is one hallmark of an innovative leader. Of course, leaders have to do more than see the parallels–they have to adapt them to fit their own needs and then convince their teams to put them into practice, time and time again.”

The POST Method: A systematic approach to social strategy, by Josh Bernoff at Forrester.com

“Is your company doing its social strategy backwards? If you started by saying "we should do a blog" or "we should create a page on a social network" or "we should create a community" the answer is probably yes….In any other business endeavor we start by figuring out what we want to accomplish. Social technologies are not magic. They accomplish things, too. It's time to stop doing social because it's cool. It's time to start doing it because it's effective.”

How to Decide in a Time of Confusion by  Kim Girard at BNet.com

 “Even in the most uncertain times, you don’t have to just wing it,” says Hugh Courtney, associate dean of executive programs at the University of Maryland’s Robert H. Smith School of Business. “There are systematic ways to deal with even the most uncertain environment.”

Leadership: The Bathtub Model, At the Whiteboard Video on Bnet.com

This video is part of the "At the Whiteboard" video series on Bnet. Direct link not available. Go to Bnet.com and then to the Videos section to find this video, as well as ones on "Dodging Landmines: and other workplace communication and team dynamics issues.

Lifehacker.com: Tips and Downloads for Getting Things Done

The best part of this site is the clever uses section, where you can get tips on using everyday objects for simplifying your life. Some xamples include unique uses for binder clips, how to save desk space using magnets, and amplifying your speakerphone with a cereal bowl.

Take a look at these sites and enjoy. If you have a favorite non-Student Affairs site you visit frequently for new perspectives, please consider sharing the URL by posting a comment.

                Not
long ago I had the opportunity to present at a local conference with a colleague
of mine. At the university at which I both work and take my graduate classes,
we host an annual regional conference on leadership and diversity. Due to my
position in the multicultural affairs unit, it seemed only practical that I
present and upon talking with my colleague of mine, we came up with what we
thought would be a great idea for a presentation.

                We
decided that since we both have a background in leadership studies, and with my
work in multicultural affairs, we would be able to broach both of these
important topics in tandem. We were very excited. This conference has a large
undergraduate student draw. Many leadership programs in the south-east come to
this conference annually due to the high-quality of presentations and key-note
speakers.

                Due to
the population, we knew that we would have to alter our presentation to not
only get bodies in the room, but keep them engaged in order for them to remain
interested and to learn something useful and practical that they could use upon
leaving at the end of the day. She and I were both very excited when we
realized exactly what to do. We would utilize clips from popular culture as
examples of leadership and its different styles in order to teach our lessons.

                We had
everyone included; from John Dorian of Scrubs,
to Jack Sheppard of LOST. And of
course, one can not forget The Donald. We carefully selected clips from these as
well as a few other tid-bits of pop-culture genius in order to talk about
different points of leadership and leading a diverse team. We were placed in
the slot at the end of the day to present, where they usually put the most
interesting sounding presentations. The day of right the presentation; right before
we were to begin, we filled up the largest room they had booked for presentations,
in fact, it became standing room only.

Unfortunately, the presentation was
Power Point based and the night before we realize that we had built the entire
presentation on a Mac. The day of the conference we realize that we didn’t have
a cable in order to connect the Mac to the projector. Somehow, I managed to
find a CD in order to burn the presentation to disc in order for us to transfer
this huge presentation with media embedded within to the presentation computer,
which of course was probably made in 1992. I say it was made in 1992, for once
we were able to actually transfer the presentation to the other computer, it
was unable to handle the media and froze up several times. In fact, the last
time it froze up was right in the middle of our presentation.

                At the
time we were both crushed. We had people walk out of presentation. Our reviews
were horrible. My colleague refused to even read the evaluations. (Not all of
them were bad!) Fortunately for my own self-preservation; I am in the thought
that every moment of our lives must be taken as a learning moment. So although
we had a great idea for a presentation, and had it immaculately prepared on our
Mac and it looked very nice and worked quite well, once we discovered what the
room looked like the day of, and the inability to connect my computer to the
projector, and the lack of speakers for sound, it was quite evident, we had not
prepared quite enough.  

                The
take away message for everyone is that it is of the most importance for us to
be fully prepared to handle whatever bumps that may be thrown at us. This can
be presenting at a conference, or in class. This could be meeting with
students, or throwing an event. Our profession is often abundant with road
hazards. It is important to be able to roll with these misfortunes and be able
to quickly adapt. It is more important to learn to identify potential problems
before going in so that you can be prepared. I know that I for one now carry an
8 gig flash drive on my keys in hopes that something like this will never
happen.

By the end of the presentation, we
had a core group of students that remained throughout the presentation and in
the end; I feel that these students learned more than they had bargained for. Several
of these students were headed into the field of Student Affairs, and since we
were very candid about what happened, I am sure none of them will make the same
mistakes we made, and I hope that you will not either.

 

P.S. One of my fellow graduate students was kind enough to
sit in the front and record the whole thing for me, so that we would be able to
improve afterward. I have yet to watch the video, I am pretty sure I know what
went wrong at this point!

Legend
says that famed bluesman Robert Johnson sold his soul to the devil at a
crossroads in Mississipi, so that he could acquire the mastery of guitar that
made him famous. Afterward, he enjoyed success as a traveling blues musician,
before dying mysteriously at the age of 27, near yet another crossroad in
Mississipi. His music and legend live on to this day, and he has been widely covered
by aspiring and successful musicians, including Cream’s famous take on his signature song.

While
there is a certain allure to the legend, it’s not lost on me that Johnson’s
choice ultimately led to his ruination and untimely death. A friend recently posted an interesting article
on her blog, exploring the broader dilemma that higher education faces in
responding to this era of new technology and non-linear thinking, communication
and learning.

It
got me thinking about how our field can respond to the challenges of what isn’t
merely a change in technology, but a huge paradigm shift, not unlike that seen
after the invention of the printing press. Woody Allen once said “More than any
other time in history, mankind faces a crossroads. One path leads to despair
and utter hopelessness. The other, to total extinction. Let us pray we have the
wisdom to choose correctly.”

My
friend’s post, and others it references, examine the failure of the newspaper
industry to understand the new paradigm, and posits that higher education is at
a similarly critical juncture. She is an instructional designer, so her
thoughts are very much centered on how to use technology to remain relevant,
but I encourage you to read what she posted, and some of the links she refers
to, and to post your comments on how Student Affairs professionals can choose
the right path at the crossroads, rather than “sinking down.”

I’m sitting in a hallway at the NACA Northern Plains conference talking with Katie Mraz, who is student Activities Chair for Homecoming at Coe College, in Cedar Rapids, IA.

Katie was in our Advisor Technology Round Up Ed Session this morning and had strong feelings.  She said she "Wouldn’t be comfortable with professors or advisors messaging her through Facebook" and then afterwards she said that, through the session conversation, she felt like she wanted to clarify.

The best thing about these conferences, the thing that technology will never replace, is the sit down conversation to really understand someone and their thoughts.  Katie is a thinker and articulate.  She’s one of the students that can really dig into an issue.  She had reflected more on her first comment and wanted to dig in.  I was excited to hear it.

I asked her if she would be willing to discuss the matter and let me blog about it, because this issue – whether staff belong on Facebook or not and how they should act – is a big discussion across the country. Any advice she could give would be invaluable.  She agreed, pulled up a chair, and we took this picture:

IMG_8302.jpg

To the discussion . . .

We started with her clarification:

"I’m uncomfortable with the social aspect [of Facebook] being breached with attempts at professional conversations. . . I don’t think Facebook should be used for formal messages. That’s not something I’m comfortable with . . . yet."

The "yet" seemed to be an undercurrent of our conversation, Katie had this feeling that technological "progress" was inevitable. She kept qualifying her statements with "I might be the only one" or "maybe I’m old fashioned. . ."  She had a sense of futility – that she was alone trying to hold the line against insurmountable odds.

I love the students who are willing to stand up for themselves.

Katie made clear distinctions between her advisors and professors.  Professors were more clearly in Katie’s "business" category and she was more hesitant with them on Facebook.  Like technological progress in general though, she was resigned with that as well:

"I get that professors are going to eventually use Facebook, it’s a tool they are going to use.  I accept that, though I don’t know of any professors who are on it now."

"If they care . . "

She was more open to advisors though. "It’s good for advisors to see who we interact with, it’s good for them to know what’s happening with me, if they care."

I love the distinction she is making here and think it is critical.  In her words:

"Advisors decide how much more they care to know about their students.  If they get on Facebook, they will see more about students than they would get to know on a normal basis.  Then they have to decide if they want to care about that extra or not. 

The advisors that I’m connected to on Facebook are the cool ones.  They are the ones I want to be friends with, they are the ones that care.  "Cool" is defined by the ones that really want to get to know the students, who are here for the students."

It’s the words "cool" and "care" that I think are so confusing for advisors.  (Let’s start by saying it’s certainly NOT the "care" that lawyers use in liability fear-flag terms like "duty of care." Katie does not want or need advisors to take responsibility for her.)

In the conversation, this is where the rich experience of sitting across from someone comes into play. When Katie is explaining "cool" and "care", she softens up, it’s all in the eyebrows (So much connotative meaning is lost with fast paced tech communication.)  She means sincere interest, empathy and understanding (opposed to judgment).  She means, simply, friends.

"I compartmentalize my communication.  I check e-mail first, then I check Facebook.  my e-mail is professional, that’s where my advisor talks to me about the NACA presentation, partially because of attachments.  Then when I get on Facebook I’m looking for whose birthday it is and what is happening this weekend.

I’m comfortable with professors or staff being on facebook, but I will not be on my most professional in communication with them. I will be "LOL"-ing  . . I wouldn’t be comfortable IMing either – if their expectation was professional."

Katie’s first concern is the relationship.  Like most of us, she compartmentalizes her communication and strives to relate appropriately in a variety of contexts.  This is an emotionally intelligent and efficient system.

She’s right, I think, to protect her own system by saying she’s not comfortable with professional relationships through Facebook.  But she is NOT saying to professionals stay off of Facebook.  She is saying cool is good.  Cool means you care.  If you care enough to be friends with me show up in Facebook and it’s up to you to handle yourself as a "friend".

I know not every advisor wants to be a friend.  I can just hear someone arguing the goal of education should not be to be "cool".

Right.  Be authoritarian and lame, then try to influence at the college level.  Try to dodge "care" and insist on not learning anything new yourself.  Good luck.

I’m going to hang out with Katie on Facebook.  We have lots more teach each other.