Author Archives


9
Feb 11

“We cannot afford mediocre employees”

When I heard a student affairs administrator make this statement awhile back, it gave me pause.

She explained that big budget cuts at her institution a year or so ago meant she had had to find ways to accomplish the university’s mission with fewer staff members. She began the process by assessing employees’ strengths relative to their positions. As a result of her assessment, she kept some employees where they were, she moved a couple to positions she determined to be a better fit for their talents and skills, and she let others go (with several months’ notice and assistance with their job searches).

The competencies she displayed—building and maintaining trust, assessing people and situations well, and making difficult (even painful) decisions without pause—are invaluable.

“Releasing an employee troubles, disturbs, and unsettles every leader,” writes Phillip Clampitt and Robert DeKoch in Transforming Leaders Into Progressmakers: Leadership for the 21st Century (2011, p. 166).

Therefore “cutting your losses [is] . . . an act of judgment and courage,” they concluded.

In higher education, the phrase “cutting your losses” sounds insensitive and incongruent with our culture of learning. Instead, we teach, correct, guide, and motivate . . . sometimes indefinitely. We may convince ourselves that “if only I were a better supervisor, then he/she would be a better employee.” And so we try yet another approach and give the employee more time.

The costs of keeping marginal employees, of course, can be very high. Their actions (or inaction) can affect recruitment and retention of students, the learning environment, risk and liability, and customer service. They also can affect morale, as other employees compensate for deficits or create ways to work around them.

What does it take to be able to handle challenging personnel decisions well? How can we develop these traits and/or skills? What are your thoughts about the statement: “We cannot afford mediocre employees”?

Our students deserve our best, including courageous leadership. How are we building and sustaining our value to our campuses?

Lisa Tetzloff is the Director of the Office of Student Life at the University of Wisconsin-Green Bay.


31
Jan 11

A case for ending “affairs” and “engagement”

I’ve been thinking a lot about first-generation students, trying to imagine what college is like for them and to determine ways we can serve them better. I remember a conversation I had with a first-year, first-gen student last fall who told me that he declined his work-study allocation because he didn’t know what work-study was. He had since become a finalist for a great on-campus position—a job he sorely needed and could benefit from in many ways—but the employer wanted to hire someone with work-study. By the time the student got to this part of the story, he was nearly in tears.

We can certainly wonder why he didn’t just ask someone about work-study. The answer: He didn’t want to look stupid or stand out.

What other terms do we use in higher education that are uncommon outside our culture and that create barriers to those who want to experience our world?

Consider these:

Student Affairs/Academic Affairs: Affairs? Really?

Engagement: Our marketing department created a huge banner that simply says, “Engage.” A faculty member quipped: “When did we start promoting marriage?”

Bursar: Financial services?

Chancellor/Provost: Few students understand what they do. These titles don’t help.

Union: This word makes me think “labor union” or “credit union,” not a place where college students hang out. Many schools have already changed this to “center.”

Discipline: Student conduct? A field of study? Both?

What words can you add to this list? Perhaps your institution has already changed some of its language. If so, what words do you use? How many of us distribute a list of campus terms and their meanings during Orientation? What can we do to lessen or eliminate the need for these translations?

I’m told that changing the names of things is costly (signs, brochures, and all). Not changing them may cost even more. The student I spoke about at the beginning of this post got the job after all. Imagine if he also could have been spared those moments of frustration and humiliation. Words matter.


24
Jan 11

Refining and exploring lead to progress

As both a leadership educator and the director of a department, I keep an eye out for new resources on leadership. One of the books I read recently is Transforming Leaders into Progressmakers: Leadership for the 21st Century by Phillip Clampitt and Robert DeKoch.

Some leadership literature seems to lend itself better to higher education and student affairs than others. I found the key concepts in Progressmakers to be a good fit for a daylong, mid-year retreat I had been planning for the Student Life staff. My intent was for us to evaluate our programs and services based on their reach, impact, and connection to our mission. What was lacking or missing?

Our goal is always progress. We want to make changes that result in something better. In Progressmakers, Clampitt and DeKoch (2011) suggest that improvement requires two separate but equally important activities: “exploring” and “refining.” They define refining as tweaking to optimize what we already offer, and exploring as creating bigger, more revolutionary change. Exploring results in leaps, such as from newspapers to news on the Internet, or from the printed Sears catalog to amazon.com. (The authors contend that Sears could have preempted amazon if it had chosen to leap rather than tweak.)

According to Clampitt and DeKoch, “The most fundamental leadership judgment is determining when the organization needs to explore new opportunities and when it needs to improve (or refine) current practices” (p. 6). My experience in student affairs has been that we tend to favor refining rather than venturing into the risky unknown.

So how might these concepts relate to Student Life? A simple example: A few years ago we decided to temper our “bigger is better” approach to programming by planning some intentionally small, more intimate activities that we thought might be more appealing to some students. We then took the fairly unusual step of initiating a series of informal book discussions. We saw this activity as a tool for facilitating self-awareness, for increasing students’ comfort with conversing, and for promoting reading. For us, this was a leap—and it worked. Today our book discussions draw students, faculty, staff, and community members, and they remain capped at 12. We have since refined our book discussions by offering some via Skype (with the authors joining in!).

Another example: We are constantly fine-tuning our fall leadership conference, which typically draws highly engaged, on-campus students. We are now exploring ways to address the leadership needs and interests of our non-traditional students, who spend very little time, if any, on campus. What topics are relevant to their experiences? What methods and technologies would appeal to them? We want to leap. Ideas?

In what ways are you, your department, and/or your campus refining and exploring? Would you describe yourself as more of a refiner or as an explorer? Does your organization have both (and does it value both)?

Clampitt, P. G. & DeKoch, R. J. (2011). Transforming Leaders into Progressmakers: Leadership for the 21st Century. Thousand Oaks, CA: Sage.


8
Sep 10

Campus identity: The move to authenticity

Recently a marketing consultant visited our campus and reported that the “branding” trend is over. I interpreted this to mean that 1) I can cross personal branding off my “to do” list, and 2) our campus can eliminate its struggling branding committee.

Oh, don’t cancel the committee meetings yet. The new trend reportedly is…authenticity. Say what? At first I was irked to think that authenticity was being commandeered as a marketing trend. Then I said to myself, “It’s about time.”

I probably should have seen it coming. Domino’s, for one, has gone “authentic.” Its commercials show customers condemning the old product—bland sauce, crust like cardboard–with corporate execs committing to addressing these issues. Okay, so maybe I’ll give their pizza another try.

I recently visited a campus that I’d been reading about in journals and hearing about at conferences. With its spectacular Web site, this institution is obviously working to craft an image of quality and innovation. This university is motivated to get out of the shadows of a better-recognized sister institution. However, the “truth” isn’t quite the image the campus is projecting, at least not yet. What I experienced, though, is that this campus is unique and wonderful in its own right. Students love it because of what it is—not because of what it’s seeking to become.

We owe our students authenticity. And, in fact, the students on our campus, and probably yours, know very well what we’re about (regardless of our brochures and Web sites). Students like our park-like setting, size, and non-party atmosphere. They say they enrolled here for the “three T’s”: trees (we’re surrounded by an arboretum), toilets (all residences have private bathrooms), and tunnels (our academic buildings are connected by concourses). Sometimes they’ll add a fourth T: teachers. Faculty and administrators cringe at students’ descriptions. I would, too, if I didn’t also know that our students are receiving a high-quality education at an affordable price. Try representing all of that with a brand.

A colleague of mine once described our state’s residents as “hardworking, family-centered, traditional, obedient, accepting: that is, not expecting too much, and not being too disappointed when not too much happens.” Perhaps this is a bit of an exaggeration, but it is anchored in truth. Our campus, perhaps not surprisingly, reflects our state. It’s a comfortable, safe place with solid students who are involved, who don’t get bothered by much, and who ultimately want decent-paying careers. We can connect best with prospective students by giving them a genuine, multi-dimensional perspective of our campus. They will decide whether it’s a good fit.

Has your department or campus defined its “brand”? If so, how has it impacted your institution? In light of budget cuts and declining enrollments, is your campus looking into changing its identity or changing how it represents its identity?

[With all this said, our community does enjoy a bit of a national reputation, built around a certain professional football team. But even the team is considered by many to be “authentic” (or more authentic than most). Community members (the team is owned by the community) shun diva-like behavior. Still, we’re a polite and forgiving people who will give a hero’s welcome to our misguided former quarterback, when he returns home to retire his number.]


4
Jun 10

Conferencing on the edge: A step outside

What I’m about to propose may sound a bit sacrilegious, in a challenging-the-sacred-in-student-affairs kind of way: Have you ever attended a conference outside student affairs…or even, gasp, outside higher education?

We in student affairs are provided an extensive slate of career-related development opportunities. The acronyms of our state, regional, and national conferences and meetings are a large part of the language of our professional culture. And though we love all of them, we each have our personal favorites. (You know you do.)

And yet here I am, encouraging us all to attend a conference or class outside higher ed. And here’s why. The most impactful conference I’ve attended in 25 years in student affairs was “Leadership: Beyond Management,” a weeklong Executive Education seminar offered by the University of Wisconsin-Madison School of Business. But wait, this program sounds kind of higher ed-ish, doesn’t it? In fact, UW-Green Bay was the only educational institution represented. Other participants worked for insurance companies, architectural firms, manufacturers, financial institutions…you get the picture.

As a leadership educator, I was familiar with some of the content of this program, like Kouzes and Posner’s Leadership Practices Inventory. However, the LPI was used more extensively than I had ever seen it used before. This seminar is about strategy and business goals, the “entrepreneurial spirit,” and project teams. We discussed impulse control, communication norms, candor, positive influence, power, persuasion, and credibility. And when we weren’t in “class,” we did homework.

One particularly useful assignment for me was developing a vision statement for my work area. We were asked to put in writing: 1) where we wanted to go, 2) why this change was necessary, and 3) what success would look like. The document, which was to be shared with my department, had to be clear and concise, supported by facts, and inspiring. . . . I participated in this seminar in 2007 and introduced my vision statement almost immediately when I returned to campus. Several years later, it continues to guide our work. Student Life staff members call it “the manifesto” (affectionately, I think). I created the framework, and together we’ve made it come alive.

In all of the classes I’ve taken and all of the student affairs conferences I’ve attended, I had never before learned to express a vision. And having my document-in-progress evaluated by non-higher ed people at the seminar was amazing! Managers in banking, engineering, insurance, and technology don’t think or work like we do. They were intrigued by the peculiarities of university administration.

Really, some of the things we do are very unusual! If we want to improve higher education, we need to look for ideas in other types of institutions. What can we learn from, say, the health-care industry, amusement parks, or the local farmer’s market? How can we, as insiders, learn to examine ourselves from the outside…from beyond the usual university lingo, culture, and systems?

Higher education needs change; it needs transformation. Therefore, we must generate new models for our work. It’s so much more than whether we say “dorm” or “residence hall.” To take that example a step farther, it’s whether we should offer housing (or activities or leadership development or…) in a vastly different way or, perhaps, at all.

Like the business seminar I attended, Twitter provides opportunities for student affairs professionals to connect with people in completely different fields, and this experience similarly can stretch our thinking. What are we learning from them (and they from us)? How else can we connect with and learn from people outside higher education? Has your campus implemented an idea borrowed from another type of institution? What if we invited non-higher ed people to some of our brainstorming and planning meetings? What if . . .


26
Apr 10

The magic of high-impact learning experiences

We all want to create learning experiences that transform lives. Students spend such a short time in college (which may be even less with three-year degrees!)–what opportunities can we offer that will have a big impact? This challenge seems impossible at times, especially with tight resources. However, when we are able to pull one off, it can appear almost magical.

That’s the way I would describe the weeklong Lakota cultural experience offered recently to UW-Green Bay students. I had the pleasure of accompanying students to the Pine Ridge Reservation and Rapid City, South Dakota, to build relationships with the Lakota people, to learn about their culture, and to participate in service with them.

From our arrival to our departure, we encountered opportunities to stretch our minds, hearts, and bodies. Our guides encouraged us from the start to observe and listen, to learn and understand, to resist judgment.

In this frame of mind, we witnessed Lakota people, who, despite past and present losses, demonstrated true generosity, compassion, spirit, and hope. We heard a bit about Lakota history, defined by manipulation and worse; however, we heard a great deal more about a future defined by tribally driven education, cultural restoration, and community development.

Despite the short time we spent with various individuals, we formed strong connections. Each person we met deepened our understanding, not only about the Lakota people but also about ourselves. We observed values that some of us will build into our own lives: a broader definition of family, a spiritual connection to all things, and a reverence for our elders and their wisdom. Lakota resilience and tenacity empower us.

I almost missed this trip. It had been many years since I last crawled into a crowded van and drove for hours to get to a destination, whether that was an R.A. conference, NACURH, or some other lively and learning-filled event. Like living-in perhaps, road trips seemed a thing of the past for me. A selfish quandary rightly resolved.

This trip’s life is far from over. The group is presenting its experiences to the campus in a couple weeks, a participant is writing a paper on Wounded Knee for a history class, and next fall we will facilitate a discussion of the book Lakota Woman by Mary Crow Dog as part of our leadership programming. And that’s just the beginning.

I am fortunate to have had the opportunity to join the students on this journey. It was a transformative experience for all of us and a program thick with learning: history, culture, white privilege, economics, and so much more. Magical.

Were you lucky enough to have a transformative experience as an undergrad? What are some recent high-impact learning experiences you’ve been a part of or observed? Who is finding success creating quality experiences with limited resources?

View the UWGB Student Life Facebook page for photos from our trip.

Lisa Tetzloff is director of student life at University of Wisconsin-Green Bay


19
Apr 10

In grad school? A little help from birds

Congratulations to those who are earning master’s and doctoral degrees this spring! I applaud you. (Go to the ceremony. Hoods are cool.)

If you’re just getting started in a program or you’re already well under way, know that both are huge accomplishments in themselves. Your hood is patiently waiting.

As I progressed through my master’s and doctoral work, I was kept afloat by 1) Anne Lamott and 2) advice from wise colleagues and mentors.

Lamott is the author of Bird by Bird: Some Instructions on Writing and Life (1994). The title story is a guide for school and life. It goes like this:

Thirty years ago my older brother, who was ten years old at the time, was trying to get a report on birds written that he’d had three months to write. [It] was due the next day. We were out at our cabin in Bolinas, and he was at the kitchen table close to tears, surrounded by binder paper and pencils and unopened books on birds, immobilized by the hugeness of the task ahead. Then my father sat down beside him, put his arm around my brother’s shoulder, and said, ‘Bird by bird, buddy. Just take it bird by bird.’”

Class by class, page by page, and sometimes even word by word. That’s how I got through my academic programs. To be sure, it wasn’t always a burden. In fact, there were periods when I was so jazzed by my research that my productivity soared. Other times the impossibility of it all seemed almost paralyzing. Bird by bird.

Like Lamott, students ahead of me in my programs and faculty mentors also were invaluable. Their advice?

1) Choose a research topic that you really love because the honeymoon doesn’t last long, and you’ll need something to sustain you through the difficult times. I studied Native American involvement in the women’s club movement. This topic still makes me giddy. (What does it have to do with higher education? Everything. But that’s a story for another day.)

2) Use every paper and project in your classes to explore a facet of your research topic. A paper on today’s tribal colleges provided me with unexpected resources for my dissertation. Start generating your literature review from Day One.

3) Take advantage of the times when you are really in the groove, when eating seems like an unnecessary distraction from your work. These times are critical, and they are fleeting.

What advice can others give? What kept you (keeps you) going? How did it feel to finish? For the Ed.D.s and Ph.D.s out there, in what ways does your doctorate matter?

I thought about giving up many times. Life’s unexpected challenges don’t stop to accommodate classes and papers. But, if you’ll excuse an overused metaphor, academic work is a marathon, not a sprint. We take it step by step. And when we cross the finish line at commencement, the feeling is indescribable.

You’ll want to experience it for yourself. We’ll all celebrate.


12
Apr 10

There’s only one kind of supervisor: Imperfect

I supervise. I’ve been supervising for years. Because “practice makes perfect,” I’d like to say I’m a great boss. Truth be told, I have had some gold-star moments…and some less-than-stellar ones.

Supervision is hard, and despite its complexity most of us don’t receive any formal training. Rather, we jump (or are pushed) blindly into the pool, and we flail. Because supervision involves two people, our on-the-job education means we’ll occasionally drag someone underwater with us.

Mistakes (and apologies) are an unavoidable part of it all. Human interactions, by nature, involve miscommunication, misperceptions, and imperfect decisions. It’s not a hopeless endeavor, however. We can become stronger by assessing how we handled each situation afterward and by reworking our supervisory strategies when we misstep.

Many years ago a mentor recommended I write about my supervisory experiences in a journal: What happened? How did I feel? What was the most important thing? How will I handle a future situation differently in order to achieve different results? It helped. It still helps. Just recently I ended a reflection by writing: “Next time I need to make sure [a particular staff member] knows I’m hearing what she’s saying by checking in with her while we talk.” In other words, “Listen, Lisa.”

Observing other supervisors may inspire helpful reflections too. Have you ever heard this: “You’ll learn as much from bad supervisors as from good ones”? I’ve learned:

1) Communication is a powerful thing—in most cases, more is better;
2) Running from difficult conversations usually results in bigger problems (which often involve more people); and
3) There are times for group problem solving and times for supervisors to act alone.

Supervising well requires humility and regular thinking. New York Times columnist David Brooks recently commented that consistently successful leaders believe progress comes “through a series of regulated errors. Every move is a partial failure, to be corrected by the next one. Even walking involves shifting your weight off-balance and then compensating with the next step.”

What supervisory missteps have you learned from—either yours or those of others? What wisdom can you share with those who are about to take on this role for the first time? For newcomers, what are your hopes?

Guiding and overseeing people present great challenges and rewards. Look around you for the good and not so good, make time to reflect, and cut yourself some slack. Dive in.

Lisa Tetzloff is director of student life at University of Wisconsin-Green Bay


5
Apr 10

If no one is following, who’s leading?

Situation #1: Last semester I asked students at a workshop to list the characteristics of good leaders and good followers. Among other things, they said that strong leaders “connect to people” and communicate well. They had a more difficult time with the word “follower.” Followers were described by some participants as timid, lazy, indifferent, and passive. One student said that a more descriptive word for “follower” would be “free-loader.” I followed up by asking what we call a person who is neither leading nor free-loading, a person who is actively contributing to a group. “Supporter?” one person offered. They struggled to come up with anything else.

Situation #2: Over the course of the fall semester our professional staff visited meetings of about a dozen of our student organizations. Our goal was simply to observe and to jot down our observations. One interesting pattern: In many groups the officers were doing most if not all of the work. We had a sense that the officers (and, in particular, the presidents) assumed that this is what leaders do–everything. The primary role of members, it seemed, was to attend meetings. Faculty have reported similar observations about students working in groups in their classes–a student (or two) takes charge and does most of the work.

These situations have led our staff to consider ways to incorporate followership development into our leadership-development initiatives. Certainly leaders cannot lead well without strong teams, and yet we don’t talk much about the skills, attitudes, and other personal traits of strong contributors. Being a great group member isn’t prestigious; he/she isn’t usually the center of attention. However, the best group members often are (or will become) the best leaders. They’re dependable, motivated, and committed. They learn to communicate well.

To get the ball rolling, this spring we (Office of Student Life staff) are hosting a discussion of the book Followership: How Followers Are Creating Change and Changing Leaders (Barbara Kellerman, Harvard Business Press, 2008). Interesting book! Kellerman also addresses some of her ideas about followership.

What are you observing in terms of followership on your campuses? Have you looked at followership as an element of your leadership programming? If so, what’s working (or not)? A guest speaker at our annual leadership conference told student organization leaders that it’s okay to kick out inactive members. Similarly, a faculty member shared that she encourages group project teams to “fire” slackers. What do you think about these practices? Maximizing group effectiveness–leading and following–is the goal. How can we best achieve it?

Lisa Tetzloff is director of student life at University of Wisconsin-Green Bay

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